Technical Support Specialist
At NirYu · Remote - LatAm; Remote, Mexico
- Customer support
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Where you can work from
Open to Latin America and Mexico
“Remote - LatAm”
From the location.
“Remote, Mexico”
From the job board field.
Which countries count as Latin America?
Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela.
Not everyone includes Bahamas, Barbados, Belize, Guyana, Haiti, Jamaica, Puerto Rico, Suriname, Trinidad and Tobago, so for those we say “Unclear”.
Working hours
US hours
“Ability to work 5AM to 2PM PST”
Report a mistake
- Posted
- 9 September 2026
- First seen by us
- 5 November 2026
- Last checked
- 9 hours ago
Job description
From NirYu’s job post, as they wrote it.
The Role:
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team and provide exceptional assistance to our customers regarding technical inquiries related to our platform.
The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering top-notch customer service.
Key Responsibilities:
* Deliver accurate and prompt handling of customer support requests via phone, email, chat, and remote session
Read the full description
* Troubleshoot, investigate, and resolve issues, and engage with product and development teams to solve more complex issues
* Maintain comprehensive knowledge of the Telzio platform and help customers navigate and utilize all the various features
* Prioritize and manage ticket lifecycle to ensure timely resolution and communication with customers
* Translate technical-speak and troubleshooting steps for business users, and communicate thoughtful, customized solutions
* Take on ad hoc projects and responsibilities including but not limited to testing new features, documenting issues and guides, and submitting feedback through appropriate channels
Requirements:
* 2-3 years of experience in a similar role
* Knowledgeable in device and network troubleshooting
* Experience working on both MacOS, Windows OS, iOS and Android OS
* Excellent troubleshooter and problem-solver
* Ability to identify patterns or issues, capture details of an outage or degraded services
* Basic understanding of networking protocols such as TCP/IP, UDP, RTC
* Understanding of networking industry best practices
* Ability to create accurate documentation for internal and external company use
* Ability to work 5AM to 2PM PST
* Strong understanding of VoIP systems, network configurations, and the ability to diagnose and troubleshoot issues related to call quality, connectivity, and network settings using packet capture tools
* Understand common networking issues such as double NAT, firewall misconfigurations, and connectivity problems
* Can demonstrate technical knowledge or equivalent experience in CompTIA Network +
Bonus (but not required):
* CompTIA Network+ or similar certification
* 10 DLC SMS regulation experience
Technical Support SpecialistNirYu
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