Sr. Customer Development Executive

Responsibilities
Own the commercial relationship for a book of existing customers.

Drive expansion opportunities by identifying upsell and cross-sell needs.

Lead and manage the renewal process, including pricing discussions and contract negotiations, for those customers going out to RFP/RFI for renewal.

Partner with Customer Success Managers to align on strategic account plans and customer objectives.

Understand customer business models, usage trends, and product adoption to inform growth strategies.

Maintain accurate forecasts and updates in Salesforce or CRM.

Collaborate cross-functionally with Product, Marketing, and Support teams.

Qualifications
12+ years of experience in account executive, customer success, or renewal-focused sales roles.

Proven ability to meet or exceed expansion and renewal targets.

Excellent communication and stakeholder management skills.

High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.

Strong analytical mindset; ability to leverage customer data and product usage insights.

Comfortable with contract terms and commercial discussions.

CRM proficiency (Salesforce, Gainsight, or equivalent).

Preferred Qualifications
Experience in B2B healthcare companies

Experience working in a CS-led or post-sale sales model.

Understanding of the healthcare landscape and customer pain points.

What Success Looks Like
95%+ renewal rate on owned accounts

Measurable expansion revenue from upsell/cross-sell activity

Consistently positive feedback from CSM and cross-functional partners

Deep account mapping and commercial forecasting accuracy

As a full-time Sr. Customer Development Executive, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $171,000 to $236,000 The base salary is determined by role and level, and the base salary will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for commission payments.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
We can’t wait to meet you.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email removed]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."