Senior Strategic Customer Success Manager

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Knowledge, Skills, and Abilities (KSAs)
Strong organizational and stakeholder-management skills, with the ability coordinate several senior stakeholders both internally and externally. Executive-level communication and relationship building skills with the ability to establish credibility and influence C-Suite stakeholders. Exceptional prioritization skills to balance internal projects and act as an escalation point for team and customer concerns. Strong cross-functional collaboration skills with the ability to balance team and customer success with company needs and opportunities. Adaptability to thrive in a fast-changing environment.

Required Education and Experience
6+ years of experience in the SaaS industry with proven Customer Success management background. Proven experience managing customers across Strategic and Enterprise segments. Proven success developing and executing strategic account plans that have delivered measurable retention and expansion outcomes. Experience partnering with Revenue teams on renewals, upselling and account growth.

Preferred Education and Experience
Prior experience in the rebate, pricing, or supply chain industry. Familiarity with Enable’s (including Flintfox) offerings and customer base. Advanced training or certifications in Customer Success or related fields. Experience applying Force Management, MEDDPICC or comparable enterprise account-management methodologies.

Travel
25%. You will be required to meet with customers or attend company events. You are expected to be face to face (on-site) with customers as much as possible.

Total Rewards:

At Enable, we’re committed to your professional development and growth. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.

Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:

Paid Time Off: Take the time you need to relax and recharge

Comprehensive Insurance: Health and life coverage for you and your family

Retirement Plan: Build your future with our retirement savings plan

Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance

Equity Program: Benefit from our equity program with additional options tied to tenure and performance

Career Growth: Explore new opportunities with our internal mobility program

Additional Perks:

Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights

Pets: Bring your pets to our welcoming, pet-friendly offices

According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.

Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.

We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.

This job posting is for a current, existing vacancy.