Customer Service Representative (English)
At primexbt · Remote
- Customer support
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- Posted
- 8 October 2026
- First seen by us
- 3 November 2026
- Last checked
- 1 hour ago
Job description
From primexbt’s job post, as they wrote it.
How you are going to make an impact 🛠
* Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
* Work together with various departments to address complex problems and escalate issues when necessary.
* Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
* Record and document repetitive issues to contribute to process improvement.
Read the full description
* Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
* Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
* Identify and execute initiatives to improve the overall customer experience.
Discover your Fit 🪄
* Experience in fintech (forex/crypto).
* 1+ years of online customer support experience.
* Excellent written and oral English.
* Excellent interpersonal and communication skills.
* Ability to manage or navigate stressful situations.
* Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2 4am-4pm GMT
We are ready to provide for you
* 100% remote job at any place you wish
* Competitive salary based on your experience
* Opportunity to work in international and cross-functional team with challenging and in-demand product
* Performance-based bonus every quarter based on your results
* Medical insurance after probation period
* Additional sick leaves every 6 months
* Birthday gifts
! Please provide cv in English !
Customer Service Representative (English)primexbt
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