Medical Virtual Assistant

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Key Responsibilities:

* Manage and process incoming appointment requests through the appropriate platforms and communication channels.

* Coordinate appointments between patients, law firms, medical providers, and other relevant parties.

* Communicate professionally and promptly with law firms regarding appointment status, scheduling requests, and pending items.

* Communicate with medical providers to coordinate appointments and obtain or confirm required information.

* Contact patients when necessary to confirm, reschedule, or provide information regarding appointments.

* Update and maintain accurate patient records, appointment details, contact information, and request statuses in the appropriate systems.

* Monitor pending appointment requests and conduct timely follow-ups to ensure they are resolved.

* Track outstanding requests and identify items that require additional action or escalation.

* Follow up with medical providers and law firms when information or confirmation is missing or delayed.

* Ensure that appointment information is complete, accurate, and properly documented.

* Review incoming information and identify discrepancies or missing details.

* Escalate complex, urgent, or unresolved issues to the appropriate team member or department.

* Maintain clear and organized records of communications, follow-ups, and appointment activity.

* Support the team with administrative and operational tasks as needed.

* Ensure daily requests are handled efficiently and according to established procedures.

* Maintain a high level of professionalism when interacting with patients, attorneys, law firms, medical providers, and internal teams.

* Protect confidential and sensitive patient information and follow all applicable privacy and data-handling procedures.

* Contribute to a smooth and efficient workflow by proactively identifying pending tasks and addressing them before they become delays.

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Required Qualifications:

* High School Diploma or equivalent.

* Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Medical Assistant, Medical Scheduler, or in a similar administrative role.

* Strong English communication skills, both written and verbal.

* Excellent organizational and time-management skills.

* Strong attention to detail and accuracy.

* Ability to manage multiple tasks and priorities simultaneously.

* Strong follow-up and problem-solving skills.

* Professional communication skills and a customer-service-oriented approach.

* Ability to work with confidential and sensitive information.

* Comfortable using computers, online platforms, email, and communication tools.

* Ability to work independently while maintaining effective communication with the team.

* Personal Injury Experience

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Preferred Qualifications:

* Experience working with medical providers, healthcare organizations, or law firms.

* Experience coordinating medical appointments or patient services.

* Experience communicating with U.S.-based law firms or medical providers.

* Familiarity with medical terminology.

* Experience working with patient management, scheduling, CRM, or case management platforms.

* Previous experience in a remote or virtual work environment.

* Knowledge of HIPAA or other patient privacy and confidentiality requirements.