Senior Systems Engineer (IT Service Delivery)

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to every interaction and we continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work.

About You

You will be senior engineer in Service Delivery team with strong expertise in Windows engineering. The team is responsible for Site Resiliency Engineering and Incident Management. You will play a key role in supporting, maintaining, and improving our SaaS environment. The SaaS infrastructure technology includes VMware. AWS, Azure, Citrix, Windows, Linux and Cisco., making heavy use of configuration management, automation, and source control best practices.

Responsibilities

* Proactively identify and remediate any performance, capacity issues and resiliency weaknesses in the SaaS Infrastructure. (active Ops Ramp / SW Monitoring etc.)

* Ensure resiliency best practices are followed throughout the technology stack

* Implement with discipline SMEs resilient design in the technology stack

* Provide L2-3 support for incidents, Critical and the hosting and operations of our SaaS solutions

* Oversee and implement scalable, and robust Engineering best practice design.

* Hands-on implementation of Ad HOC ‘special projects’ to improve the capabilities of the SaaS platforms.

* Perform Incident Management. Diagnosis and remediation of complex issues across servers, storage, infrastructure, virtualization, and Citrix environments

* Participation in critical ITS processes (Problem, Change, configuration and Incident management etc.).

* Drive process improvements, and implementation of operational best practices including client onboarding / offboarding, technology deployment standards and permission to operate documentation

* Participation in Weekend on call schedule.

* On site Datacenter visits hands on initiatives

* Participate in creation of RCA for critical outages

* Ongoing support of VSD team

* Actively engage in the effort of ITS achieving a more proactive and preventative posture in all aspects of the technology infrastructure

* Patch management

* Automate tasks with basic scripting

* Troubleshoot incidents and handle escalations to vendors where appropriate

* Provide system performance tuning, optimization, and capacity planning

* Participate in any and all technology projects / BAU initiatives designed to better service the firm.

* Systems administration experience across Windows, VMware, Citrix, & Storage

* Strong knowledge of Windows Active Directory. Strong Citrix experience is also a plus

* Working knowledge and experience with VMware & Storage

* Working knowledge and experience with RedHat Linux

* Solid understanding of Networking, routing, VLANs, and general networking concepts

* Proven troubleshooting skills across multiple infrastructure layers

* Working knowledge of Monitoring systems, ITIL and Ticketing systems (preferably SNOW)

* Excellent interpersonal and communication skills, with the ability to explain technical issues to both technical and non-technical audiences

* Proactive mindset with the ability to work effectively in a fast-paced, dynamic environment

* Must be positive and able to develop and sustain a culture that places our customers’ needs at the forefront of every decision

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

FlexTrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.

Please note: While we hold a sponsor licence, we operate an annual cap on visa sponsorships due to budgetary allocations. Sponsorship availability is reviewed on a case-by-case basis and is subject to our current annual threshold.