DevOps Lead EMEA

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About You:

You're an infrastructure leader who believes the best systems run themselves and the best teams keep growing. You bring a bias for action and a continuous improvement mindset: if something can be automated, you automate it, and if a system is fragile, you make it robust. You're equally comfortable diving into a production incident and partnering with developers to make their lives easier. As the regional lead for Europe, you'll hire, develop, and coach a team of DevOps Engineers and partner with the US lead to run Tulip's infrastructure as one global team.

What skills do I need?

* 7+ years of DevOps or infrastructure engineering experience, including 1-2+ years as an engineering manager
* Experience coaching and developing engineers and running team rituals, ideally across regions and time zones
* Hands-on experience owning production cloud environments at scale with tools like Kubernetes, Terraform, and AWS and/or Azure
* Solid understanding of observability and site reliability practice (e.g., Prometheus, Grafana) in a fast-growing SaaS environment
* Experience managing databases and messaging systems at enterprise scale
* Nice to have: scripting or programming experience in Go, TypeScript, Python, or Bash
* Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Key Responsibilities:

* Lead the EU TechOps team: recruiting, one-on-ones, performance evaluation, career development, and regional on-call coverage in coordination with the US team
* Provide technical leadership for Tulip's cloud and operational infrastructure, in partnership with the US lead
* Monitor system health, performance, and availability to ensure high uptime
* Coordinate diagnosis and resolution of incidents and infrastructure bottlenecks, and run post-incident reviews
* Work with Engineering and Product teams to improve deployment processes and system workflows
* Define security and compliance best practices, maintain runbooks and escalation paths, and report to senior leadership

Key Collaborators:

* Application Engineering and QA teams
* Edge & Hardware teams
* Product Management and Customer Support

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

* Direct impact on product and culture
* Private Healthcare insurance
* Company equity
* Virtual company events and happy hours
* Flexible work schedule and unlimited vacation policy
* Team Lunches in KFT Hub and office snacks
* Learning & Development benefits
* HU Eyeglass Benefit
* An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.