Credit Dispute Analyst
At Kiwi Financial Inc · Santo Domingo; Dominican Republic; Santo Domingo, Dominican Republic
- Operations
- Full-time
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Where you’ll work
Hybrid, based in Santo Domingo
“Santo Domingo”
From the location.
“Dominican Republic”
From the location.
“Santo Domingo, Santo Domingo, Dominican Republic”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
Languages
Language: Spanish
“Fully bilingual English and Spanish, written and spoken.”
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- Posted
- 30 October 2026
- First seen by us
- 3 November 2026
- Last checked
- 4 hours ago
Job description
From Kiwi Financial Inc’s job post, as they wrote it.
Role Summary
We are looking for a Credit Dispute Analyst to investigate and resolve consumer credit reporting disputes accurately and within regulatory timelines. In this role, you’ll protect both our customers’ credit profiles and Kiwi’s compliance standing, working closely with Servicing, Compliance, and Data teams to make sure every tradeline we report reflects reality.
Key Responsibilities
* Investigate and respond to direct disputes and e-OSCAR ACDVs within FCRA deadlines.
Read the full description
* Review account history, payment ledgers, and tradeline data to determine reporting accuracy.
* Prepare AUD corrections and customer response letters in English and Spanish.
* Document each investigation in Jira and Zendesk following SOPs.
* Escalate complex cases, fraud claims, and recurring data errors to the Credit Dispute Lead.
Qualifications
* 1 to 3 years of experience in credit reporting disputes, collections, or servicing within lending, fintech, or banking.
* Working knowledge of FCRA, Metro 2, and e-OSCAR; familiarity with TILA, ECOA, UDAAP, SCRA/MLA, and FDCPA.
* Understanding of loan math: interest rate vs. APR, principal and interest, amortization, accrual, fees, and payoff; ability to read and explain a payment ledger.
* Strong attention to detail and comfort handling high case volumes under deadlines.
* Clear writing skills for customer communications.
* Fully bilingual English and Spanish, written and spoken.
Based in Dominican Republic.
Credit Dispute AnalystKiwi Financial Inc
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