Conversational AI Specialist

* Maintain and update Knowledge Base content to keep the AI agent's answers accurate and current;
* Monitor live chat conversations to identify inaccurate or unclear AI responses and flag/fix them;
* Update AI configurations when promotions, bonuses, or policies change;
* Coordinate with our technical vendor to report and track issues, ensuring fixes are tested before going live;
* Support monitoring after updates to confirm the AI agent is working correctly for users.

Required Skills & Experience:

* To be fluent in Portuguese (native or near-native) and English, both written and spoken;
* Experience with AI chatbot or virtual assistant platforms (e.g., Google Dialogflow, or similar conversational AI tools) is preferred;
* Strong attention to detail and a structured, analytical mindset for identifying and resolving inconsistencies in AI responses;
* Comfortable working with basic structured data formats (e.g., reading simple JSON-like data) — full training will be provided;
* Experience using project management or ticketing tools (e.g., Jira, Trello, Asana, or similar) is a plus;
* Strong written communication skills, with the ability to document issues clearly and coordinate with technical teams.

Will be a plus:

* Prior experience in iGaming, customer support, or live chat operations is a plus;
* Prior experience in content writing, knowledge base management, or FAQ documentation is a plus;
* Curiosity about AI/chatbot technology and willingness to learn new tools.

The company guarantees you the following benefits:

* A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
* Competitive compensation and regular career development reviews;
* Flexible working hours and remote working options, you'll enjoy the freedom that the company provides;
* A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
* Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
* Educational Allowances that give you the opportunity to expand your knowledge and experience;
* You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
* A comprehensive health insurance plan, depending on your current location;
* Referral program with financial rewards for bringing top talent to the company;
* Engaging in team-building activities and corporate parties.

Interview process:

* HR Interview with the Recruiter;
* Final interview with the team;
* Final decision.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!