Product Designer

What you’ll do
Analyze user needs through interviews, workshops, and shadowing sessions with both internal teams and end customers Map workflows and pain points, identifying inefficiencies and opportunities across processes like policy management, support interactions, and underwriting flows Design clear and intuitive interfaces that simplify complex tasks such as reviewing documentation, managing customer cases, or supporting operational decisions Create wireframes, interactive prototypes, and mockups to test and validate solutions early with real users Ensure accessibility and usability, following UX best practices and internal guidelines Translate usage data and metrics (e.g., error rates, completion times, frequency of use) into actionable design decisions

What we’re looking for
Portfolio: A portfolio that demonstrates deep expertise in UX/UI designs, design thinking, creation of user flows with variable complexity Data mindset: Comfortable reading analytics dashboards, understanding funnels and translating data into actions Tools: Proficiency in Figma (Auto Layout, Variants, Tokens, Component Libraries). Knowledge of prototyping and handoff best practices Accessibility: Awareness of accessibility standards (WCAG) and ability to design components and patterns that meet those standards Language: Fluency in English is required

Nice-to have
Familiarity with A/B testing platforms and experimentation frameworks Previous experience designing management software, chatbots, and basic knowledge of CRM/customer service tools Previous experience designing conversion flows Knowledge of basic understanding of how design components are implemented in code

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [email removed]. Let’s build the future of insurance, together.