Claims Business Process Analyst (Remote)

* Evaluate claims business processes and identify opportunities to enhance efficiency, accuracy, and customer satisfaction.
* Conduct root cause analyses to uncover operational gaps, data inconsistencies, or process bottlenecks.
* Define and document “as-is” and “to-be” workflows using process mapping and related methodologies.
* Collaborate with business stakeholders, to design improved end-to-end claims processes.
* Translate business needs into functional process requirements for automation, system enhancement, or workflow redesign.
* Work with the support partner vendor to implement fixes and enhancements to the Duck Creek Claims system.
* Document requirements, perform user acceptance testing and validation during release cycles for the claims system.
* Produce release notes and update the department as necessary on system changes.
* Develop, standardize, and maintain claims-related business processes, procedures, and performance metrics.
* Serve as a liaison between Claims and other departments to ensure process coherence, data alignment, and to enhance system capabilities (e.g. Duck Creek, OnBase).
* Support Single Source of Truth initiatives ensuring consistent data usage, definitions, and reporting across systems.
* Define and track key performance indicators (KPIs) to measure process effectiveness and turnaround times.
* Prepare and present insights, findings, and process improvement recommendations to leadership.
* Support internal and external audits with accurate process documentation and data integrity assurance.
* Lead or participate in business process reengineering (BPR) and operational efficiency initiatives.
* Promote continuous improvement through feedback loops, metric- driven decision making, and proactive issue resolution.
* Perform any other tasks required to support the Association’s Mission, Values, and Strategic Objectives.

EDUCATION & EXPERIENCE

* Bachelor’s degree or equivalent preferred.
* Experience with Homeowners and Catastrophe (CAT) claims, particularly wind and fire events, preferred — with emphasis on understanding end-to-end claims workflows, dependencies, and process challenges.
* Proven experience in process management or business process improvement.
* Advanced knowledge and practical application of process improvement tools and methodologies such as Lean, Six Sigma, or Business Process Management (BPM).
* Experience with the Duck Creek Claims platform (or similar claims management systems) preferred.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook) with the ability to develop clear documentation, process visuals, and performance tracking templates.
* Strong analytical and problem-solving skills.
* Exceptional attention to detail and accuracy.
* Excellent communication and collaboration skills, with the ability to engage effectively with internal stakeholders, consultants, and leadership.