Developer Support Engineer

As a Developer Support Engineer ​will​ ​be​ ​a key team member ​that​ ​helps​ ​customers​ ​solve​ ​technical​ ​issues for our cloud-based analytics application. This​ ​customer-facing​ ​position​ ​requires​ ​strong​ ​communication​ ​skills, ​​troubleshooting, and​ ​excellent​ ​problem-solving​ ​skills. This role could be ideal for someone with a QA or development background who would like to step into a customer-facing opportunity.

Responsibilities
Quickly learn the functional aspects of Aera's product line Work on customer-reported issues by interacting with various teams, including QA, App Development, Engineering and Product Management Gather information systematically and efficiently perform root cause analysis Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle Responsible for respecting the defined SLA’s we have with each customer Develop knowledge base articles for the use of internal teams and external partners Participate in shift rotation Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!

About you
2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent Log analysis and performance troubleshooting in Unix Experience with SSO, REST API Good knowledge of SQL, DB performance analysis and optimization. Knowledge or Experience with Application servers Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, BitBucket ( or similar ) Experience working in a start-up software company is a strong advantage Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts SAP techno-functional experience will give you a large advantage working with our large enterprise customers On- and offshore coordination and communication Very eager to dig into technical support issues to figure out the root cause so the issue will not recur Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday!

Nice to have
Background in Java programming is a plus Understanding of 3 tier application architecture Working knowledge of cloud platforms, A

If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a Series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Benefits Summary
At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully stocked kitchen with a selection of snacks and beverages.