Customer Support Associate

* Troubleshoot merchant issues, including transaction lookups and payment questions
* Send merchants the right forms, documentation and bank policies, and explain them clearly
* Handle about 75% of your work in writing (tickets, email, chat) and about 25% on the phone with merchants
* Escalate complex integration issues at first, then take on more of them as you ramp up.
* Document recurring issues and answers so the team resolves them faster next time.
* Use AI tools daily to draft replies, research issues and work through the queue efficiently

Requirements

What You Bring

* Direct customer support experience, ideally owning tickets end to end in a ticketing system
* Excellent written English, plus confidence handling merchant calls on the phone
* Sound judgment: you know when to solve, when to escalate and how to set expectations
* Comfortable supporting high-risk merchants (CBD, hemp, cannabis and similar), professionally and without hesitation
* AI literacy: you already use AI tools in your daily work and keep learning,
* Available to start by November 16, 2026, and to work US Central hours. Availability to work 4 hours during saturday (negotiable).

Benefits

* Fully remote
* Weekly pay.
* Paid vacation and holidays
* Health and learning stipends
* Access to AI training and tools
* Clear paths to advancement

This Role Isn't for Everyone

This is not a role for someone who simply wants to clock in and clock out. It’s for professionals who want to build a long-term career, work with clients who respect and value their contribution, and grow within a team that is committed to developing the future of this role.