Account Manager

As a strategic partner to your clients, you will own the end-to-end customer relationship — from onboarding and account optimization to retention, renewals, upselling new ARI products, and identifying white-space opportunities to drive growth and expansion across your book of business. You will also have opportunities to lead complex projects, conduct in-depth analyses, test internal tools, and share customer and market insights with our Product and Engineering teams.

WHO YOU ARE
* 5–6+ years of experience in digital advertising, performance marketing, e-commerce, or customer success/account management, with hands-on Amazon and/or Walmart advertising and optimization across Search and Display; MBA in Marketing/Operations preferred.
* Experience managing global clients and owning individual performance and business goals, with strong knowledge of advertising metrics, campaign optimization, data analysis, and performance marketing.
* Proven ability to manage and grow customer portfolios through renewals, retention, upselling, cross-selling, and expansion, with a strong commercial mindset and ability to identify white-space opportunities.
* Strong analytical, problem-solving, communication, and stakeholder management skills, with high attention to detail and the ability to manage multiple priorities in a fast-paced environment.
* Advanced Microsoft Office skills, willingness to work shifts for global markets, and a passion for online business, e-commerce, digital advertising, and customer growth.
* Strong customer-first mindset with the ability to balance advertiser outcomes, customer retention, and commercial growth.

HOW YOU'LL SPEND YOUR TIME
* Own a portfolio of Standard and High Value advertisers as their strategic partner, understanding business goals, advertising objectives, challenges, and success criteria.
* Drive end-to-end advertising optimization across Amazon and Walmart Search and Display, analyzing performance data and optimizing keywords, bids, budgets, targeting, and campaign structure.
* Monitor account and campaign performance, proactively identify opportunities to improve efficiency and scale, and deliver actionable performance insights and recommendations.
* Own the customer lifecycle, including renewals, retention, and upsell opportunities, by demonstrating value and proactively addressing advertiser needs and risks.
* Identify white-space opportunities across the book of business and partner cross-functionally to drive account growth, expansion, retention, and adoption of Teikametrics solutions.
* Leverage customer feedback, data, emerging needs, and competitive insights to identify product improvements and lead strategic projects with Product and Engineering.

WE'VE GOT YOU COVERED
* Every Teikametrics employee is eligible for company equity
* Remote Work Flexibility - Work from home or from our offices, with flexible remote options
* Broadband reimbursement
* Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family
* Crèche benefit

Press Reference about Teika
Teikametrics’ Marketplace Optimization Platform, Announces Artificial Retail Intelligence (ARI): An AI-Powered Tool Designed to Drive Cross-Marketplace Success

The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote

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Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).

If you're unsure about a communication you've received, please contact us directly at [email removed] to verify.