Product Manager (Squad Lead)

Be the voice of the user — be curious about our users, ask the right leading questions in discovery calls, pull out the themes from the messy problem statements, challenge existing roadmap priorities to make sure we are building the right features at the right time.

Ready to reshape one of the world's largest industries?

nPlan has built a unique AI platform that turns the data behind major construction projects into decisions their leaders can act on — forecasting delay and cost risk on some of the world's most important infrastructure, and helping the people running those projects decide what to do about it. Behind that is a machine learning capability that forecasts project risk more accurately than anything else on the market, trained on one of the largest datasets of construction schedules in existence, and built by a world-class engineering and research team recognised as a MacRobert Prize finalist, the UK's top engineering award.

As a PM here, that's what you get to build on, and the team you get to build alongside.

The role

We don't run product management the way most companies do. AI has collapsed the cost of building software, so we've rebuilt how we work around a simple idea: when execution is cheap, judgment is the scarce resource. This means understanding our users extremely paramount to doing the job well and will be the way you have conviction about what to prioritise.

As a Product Manager at nPlan, you're accountable for planning each quarter: you own the mission, reconcile priorities when unplanned work lands, and have genuine authority to make trade-offs, including saying "not this quarter." You will be responsible for scoping the technical detail so our engineers can run with it and also communicating the high level plan upwards to the Senior Leadership Team.

Increasingly, the product itself is using LLMs and agents to automate bespoke workflows for our users, with the support from our Deployment Engineers. Our product strategy is to move from tools that help people run projects to the AI that runs the project, agents that read what's happening on a programme, work out what matters, propose actions, and eventually act, with humans signing off rather than doing the legwork. You'll design these agents: what they do, what they must never do, and where the human stays in the loop when the consequences are measured in years and billions.

They have themes they align with, and each quarter they take on missions based on what nPlan needs most and what the squad is best equipped to deliver. The through-line across everything we build stays the same: helping the people who run major projects make better decisions when the stakes are high and the future is uncertain.

What you'll do

* Get close to customers: run user and buyer research, sit in on client and sales meetings, and treat real customer feedback as your most valuable input. Our clients run multi-billion-dollar projects and carry real accountability for them; understanding their world is the job.

* Understand how people use the product: get comfortable using platforms such as Posthog and Userflow to understand how the product is used, guide users to more valuable features and for inspiration for new product developments.

* Work on the technical detail with engineers: you are the voice of the user and speak to Deployment Engineers and customers the most, so you own the detailed scoping of new work. You need to make sure the engineers are clear on the detail so they don't slow down development by having tonnes of questions and PM decisions to make once they get started.

* Contribute to a monthly Product Day in the London office: we like to get together in person once a month to whiteboard new ideas, plan the next quarter or tackle more complex solutions together with Deployment and Engineering teams.

* Help people decide under uncertainty: our products exist to help people act when the future isn't certain. You'll shape how we turn risk and forecasts into something a busy executive can make a confident call on.

* Please mention the word 'crane' in your application.

What we're looking for

* The problems are hard and the path isn't always clear, you're energised by that, not slowed down by it.

* Two-plus years owning a B2B or enterprise AI or SaaS product — accountable for a product area, not tickets — with shipped, adopted features that real clients depend on.

* You've built with LLMs in earnest — enough to reason about model choice, prompting, context and retrieval, and tool use, and to know that an eval suite is what separates a good agent from a lucky demo.

* You stay up to date with the world of AI — to help enrich solutions with new technologies which could help solve user problems faster or more flexibly.

* You can take an ambiguous problem, get to the heart of what customers actually need, and make the right calls — because you understand the trade-offs and can connect the dots from problem to solution.

* You're fluent with data: you use it to find the problem worth solving and to know whether what you shipped actually worked — including designing structured evaluations, not just reading dashboards.

* You communicate sharply: you can make a complex trade-off legible to an engineer, a customer, and a member of the leadership team in the same afternoon.

Nice to have

* Experience with a technical product built on data science or machine learning, and comfort talking about forecasting, uncertainty, and probabilities.

* Experience selling or shipping to senior operational or finance buyers (the people accountable for large, complex programmes of work).

* Some understanding of the construction industry, planning, and/or risk.

What working at nPlan will be like

We are still a relatively small team, so there is plenty of opportunity for a high degree of ownership and growth over different areas of the product, and you will be directly exposed to all areas of the business.

* Meaningful equity — you're taking on real ownership, and we want you to share in what you help build.

* 🏄 Generous paid holiday, because time with the people and things you care about matters.

* 🕐 Flexible working hours and a flexible remote setup — into the Shoreditch office just 1–2 times per month (or as often as you'd like), plus quarterly company get-togethers.

* 🥯 Regular lunches, socials and opportunities to connect as a team.

* A Learning & Development budget, strong Health & Wellbeing support, and generous family leave.

* Your voice will always be heard. What you do or say counts, not who you are or where you're from. We are a cross-disciplinary team, and come from all backgrounds and cultures.

* We have three core values that underlie everything we do:

* Learn from Everything

* Be Radically Truthful

* Aim High, Run Fast

* These enable us to create a collaborative, inclusive environment where we can move effectively and efficiently to implement the best solutions.

We are working hard to create a workplace that is inclusive to everyone, no matter their background, or where they are in life. We believe that only a truly diverse place can create great products that serve a wide audience and improve the world.

We believe in equality of opportunities and that's why we make sure that these ideas are reflected in our values, and that we really apply these in all aspects of our company culture.

If you have a need for any adjustments during our interview process, let us know and we will do our best to accommodate them.

Hiring process

* Intro call (Product team member) (15 min)

* Skill set interview (Product team member) (30 min)

* Practical exercise: prototype something with AI tools and show us how you'd eval it (Product Lead & squad member) (60 min)

* Values Alignment call (60 min)

* On-site (half a day, can be remote)

If this sounds like you, we'd love to hear from you!