CSM

• Develop and implement strategic plans to launch new products and scale existing listings on Amazon.

• Assist with the team in creating replenishment shipments so client does not run out of inventory.

• Monitor account health, performance metrics, and sales data to provide regular updates and actionable insights to clients.

• Coordinate with internal creative, advertising, and operations teams to ensure all client deliverables are met on time.

• Conduct regular check-in meetings with clients to review progress, address concerns, and identify new opportunities for growth.

• Troubleshoot and resolve issues related to Amazon Seller Central, including listing suppressions or account flags.

• Stay up to date with Amazon's changing policies and industry trends to provide expert guidance to clients.

• Ensure a high level of client satisfaction and retention through professional and responsive communication.

Qualifications

• Previous experience in customer success, account management, or a related client-facing role.

• Preferred past project management experience.

• Preferred agency experience.

• Strong understanding of e-commerce platforms, specifically Amazon Seller Central.

• Excellent written and verbal communication skills with the ability to explain complex concepts clearly.

• Strong organizational and time-management skills to handle multiple client accounts simultaneously.

• Proven ability to work independently in a remote, fast-paced environment.

• High level of attention to detail and accuracy in reporting and data analysis.

• Proficiency with common productivity tools such as Google Workspace or Microsoft Office.

• Eagerness to learn and adapt to new software and changing marketplace dynamics.

• Exceptional personal character and professional discretion.