Freelance Support Agent (Italian) (m/f/d)
At Stillfront · Berlin; Berlin, Germany
- Customer support
- Contract
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar emails you new jobs open to you within hours of us finding them, before most people see them.
Where you can work from
Open to Germany
“Berlin”
From the location.
“Berlin, Germany”
From the job board field.
Languages
Language: Italian
Report a mistake
- Posted
- 1 September 2026
- First seen by us
- 3 November 2026
- Last checked
- 1 hour ago
Job description
From Stillfront’s job post, as they wrote it.
Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Italian (or any other languages) to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.
Read the full description
About Sandbox Interactive and Albion Online
Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.
Main Responsibilities
* Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
* Resolve technical, account, and gameplay queries with empathy and professionalism
* Escalate complex issues and collaborate with internal teams to ensure thorough resolution
* Identify and report recurring player issues, suggesting improvements to enhance the player experience
* Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
* Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction
Key Requirements
* Fluency in written and spoken Italian
* Solid verbal and written English communication skills for effective internal collaboration and external communication
* Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
* Demonstrated empathy, patience, and excellent problem-solving skills
* Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
* Deep interest in online games and a genuine desire to help the player community
Additional Information
* This is a freelance, remote, part-time position
* All applicants must be 18+ and able to receive international payments
* Applications must be submitted in English
* If you’re fluent in any additional languages, we’d be happy to hear from you.
Ready to Support Albion Online's Community?
If you’re passionate about games, fluent in Italian or another language, and motivated to provide a great player experience, we’d be happy to hear from you.
Freelance Support Agent (Italian) (m/f/d)Stillfront
Apply on Stillfront (opens in a new tab)Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
