Remote Online chat specialist (Entry Level)
At PatientIQ · Minneapolis, MN, United States
- Full-time
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Open to the United States
“Minneapolis, MN, United States”
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- First seen by us
- 15 October 2026
- Last checked
- 13 hours ago
Job description
From PatientIQ’s job post, as they wrote it.
Company Description
The "right fit" must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client's plan design and operation will meet these requirements. We draw on this same knowledge base to provide our clients with ideas and strategies for maximizing plan contributions and asset accumulation.
Job Description
Responsibilities:
* Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Read the full description
* Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
* Crete relationships with new customers to better understand and achieve their needs
* Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
* Promotes interest in client products and services
* Consistently achieves established standards of the position
* Continually portray and project a positive and professional image.
* Provide administrative support to the customer service team
* May assist with overflow work and other duties as needed
* Promotes interest in client products and services
* Consistently achieves established standards of the position
* Continually portray and project a positive and professional image
* Provide administrative support to the customer service team
* May assist with overflow work and other duties as needed
* This position is also a remote position in which you will be working from home
Qualifications
Requirements:
* High school diploma or equivalent.
* Experience in customer service.
* Strong telephone etiquette.
* Familiarity with CRM tools.
* Excellent communication skills.
* Ability to manage multiple tasks at once.
* Ability to adapt to different personalities.
Benefits Offered:
* Medical, Dental, Vision & Life Insurance
* 401k Plan
* PTO program
* Stock Options
* Monday to Friday schedule
* Team based company culture
* Relaxed office environment
*
Additional Information
All your information will be kept confidential according to EEO guidelines. Retirement Solutions Advisors
Address
Minneapolis, MN
USA
Industry
Business
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