Director, Quality Engineering

Essential Job Duties
Enterprise Quality Leadership: Develop, implement, and lead the overall quality strategy and QA operating model across the organization. Standardize Testing Processes: Define and enforce consistent testing approaches including test planning, test cases, regression strategy, and release readiness criteria. Tooling Ownership: Select, implement, and manage enterprise testing tools for test management, automation, performance, accessibility, and security validation. Automation Strategy: Drive increased automated test coverage across UI, API, mobile, and services, reducing reliance on manual regression testing. Compliance, Accessibility & VPAT Reporting: Lead accessibility testing programs aligned to WCAG 2.1+ Oversee creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports Partner with Product, Legal, and Compliance to respond to customer accessibility requirements and audits Security & Compliance Testing Support: Coordinate with Security teams on SAST/DAST, vulnerability validation, and remediation tracking. Customer UAT Support: Define and support customer UAT strategies and environments Provide test plans, data guidance, and defect triage support during customer acceptance testing cycles Ensure feedback from UAT informs release decisions and product quality improvements Quality Metrics & Reporting: Establish KPIs to measure product quality, defect escape rate, automation coverage, UAT outcomes, and release readiness; communicate results to leadership. Shift-Left Quality Practices: Embed quality earlier in the development lifecycle through collaboration on requirements, acceptance criteria, and CI/CD integration. Incident & Defect Management: Oversee defect triage for high-priority production and pre-production issues and ensure timely resolution and root-cause prevention. Cross-Functional Collaboration: Work closely with Product Management, Engineering, DevOps, Security, and Compliance to ensure alignment of quality practices across releases. Organizational Leadership: Build, mentor, and lead a high-performing team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers. Continuous Improvement: Identify quality gaps and drive process improvements that improve product reliability, reduce rework, and increase delivery confidence. Release Governance: Participate in release readiness reviews and serve as a key stakeholder in go/no-go decisions. Coding agent advocacy: Help onboard team members to AI development tools. Share techniques, prompt patterns, and review practices that make AI-augmented development effective and safe in a regulated environment.