Portfolio Director - RID00240
At Red Nucleus · London, Greater London
- Engineering
- Full-time
- Director or above
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Where you’ll work
Hybrid, based in London
“London, Greater London”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 9 November 2026
- First seen by us
- 10 November 2026
- Last checked
- 15 hours ago
Job description
From Red Nucleus’s job post, as they wrote it.
Job Overview
The Director, Client Services – EMEA is responsible for the overall health, performance, and growth of a portfolio of client accounts across the region. This senior leadership role drives revenue growth, profitability, client satisfaction, operational excellence, and team development while serving as a strategic partner to clients, internal stakeholders, and Business Development. The successful candidate will provide portfolio-level leadership, identify growth opportunities, and ensure high-quality delivery that aligns with client and business objectives.
Read the full description
Key Responsibilities
Portfolio Leadership
* Own portfolio performance, including revenue delivery, profitability, forecasting accuracy, and client retention.
* Provide strategic direction across accounts, ensuring alignment to business priorities and long-term growth objectives.
* Identify operational efficiencies and optimize resource allocation across projects and teams.
* Anticipate client needs and guide teams toward high-value opportunities.
Client & Account Leadership
* Build and maintain trusted relationships with senior client stakeholders.
* Provide executive oversight of project portfolios, ensuring quality delivery, scope management, and financial performance.
* Develop a deep understanding of client business challenges, industry trends, and competitive landscapes to deliver strategic recommendations.
* Support resolution of complex client or project issues.
Organic Growth & Business Development
* Partner with Business Development to identify and secure growth opportunities within existing accounts.
* Contribute to account planning, solution development, proposals, and client presentations.
* Drive organic revenue growth through strategic account expansion and value-added services.
People Leadership
* Lead, mentor, and develop Client Services team members.
* Support talent development, knowledge sharing, succession planning, and capability building.
* Foster a collaborative, high-performing culture across functions.
Organizational Leadership
* Contribute to operating model improvements and organizational initiatives.
* Champion cross-functional collaboration, communication, and alignment across teams.
Qualifications
* Bachelor’s degree required.
* 10+ years of Client Services, Account Management, or related leadership experience within learning, communications, consulting, or agency environments.
* Demonstrated success leading client portfolios, driving revenue growth, and managing financial performance.
* Strong leadership, communication, negotiation, and stakeholder management skills.
* Experience working in complex, cross-functional environments.
Success Measures
* Portfolio revenue growth and profitability.
* Client satisfaction, retention, and account expansion.
* Forecast accuracy and operational efficiency.
* Team engagement, stability, and performance.
* Achievement of strategic growth objectives.
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Portfolio Director - RID00240Red Nucleus
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