Remote Maintenance Manager

We are looking for someone who can manage people, solve maintenance problems, build strong systems, and keep a large number of work orders moving without losing track of details.

Key Responsibilities

* Manage the daily maintenance workflow from initial request through completion.
* Review, assign, prioritize, and follow up on maintenance work orders.
* Lead and support remote Maintenance Coordinators.
* Coordinate with technicians, contractors, vendors, property managers, tenants, owners, and HOA teams.
* Handle escalated or complex maintenance concerns.
* Review maintenance requests and help determine the right next step before sending a vendor.
* Monitor emergency and urgent maintenance issues.
* Make sure vendors respond and complete work within expected timelines.
* Review vendor quotes, estimates, invoices, and scopes of work.
* Compare pricing and help control maintenance costs.
* Build and maintain a reliable vendor network.
* Track vendor performance, response time, quality, and communication.
* Follow up on delayed or overdue work orders.
* Keep maintenance records, notes, photos, estimates, and invoices organized.
* Make sure residents and internal teams receive regular updates.
* Identify repeat maintenance problems and recommend long-term solutions.
* Create and improve maintenance SOPs, workflows, and escalation procedures.
* Track maintenance KPIs such as open work orders, completion time, vendor response time, aging tickets, and cost.
* Support after-hours and emergency maintenance processes.
* Work closely with Property Management, HOA, Leasing, Finance, and Operations teams.
* Provide regular maintenance reports and updates to leadership.

Qualifications

* At least 3–5 years of property maintenance, facilities management, property management, or maintenance coordination experience.
* At least 1–2 years of leadership or team management experience.
* Strong understanding of residential property maintenance.
* Experience managing a high volume of maintenance requests or work orders.
* Experience working with vendors, contractors, technicians, and residents.
* Good understanding of common property issues involving:
* HVAC
* Plumbing
* Electrical
* Appliances
* Roofing
* Water leaks
* Mold or moisture concerns
* General repairs
* Preventive maintenance
* Strong problem-solving and decision-making skills.
* Strong written and spoken English.
* Excellent organization and follow-up skills.
* Comfortable managing multiple urgent issues at the same time.
* Able to work independently in a remote environment.
* Comfortable working during U.S. Eastern Time business hours.

Preferred Experience

* Experience managing maintenance for large residential portfolios, scattered-site properties, or HOA/condo associations.
* Experience with property management software such as Property Meld, Buildium, AppFolio, or similar platforms.
* Experience using Asana, Slack, Google Workspace, or similar tools.
* Experience creating maintenance SOPs and workflows.
* Experience reviewing vendor pricing and negotiating service costs.
* Experience managing remote maintenance coordinators or support staff.

What We Will Ask During the Interview

Please be ready to discuss:

* How many properties, units, or associations you have supported or managed.
* How many maintenance requests or work orders your team handled.
* The size of the maintenance team you managed.
* Your experience handling emergency maintenance situations.
* Your experience managing and negotiating with vendors.
* Your current or expected hourly/monthly rate.
* How soon you can start.

What Success Looks Like

The right Maintenance Manager will help us achieve:

* Faster maintenance response and completion times.
* Fewer overdue work orders.
* Better communication with residents and property managers.
* Stronger vendor accountability.
* Better cost control.
* Clear and organized maintenance records.
* Stronger systems and processes as the company grows.