Customer Success Account Manager
At Unity Communications · Hermosillo, Sonora, Mexico; Guadalajara, Jalisco, Mexico; Ciudad de Mexico, Ciudad de México, Mexico; Tijuana, Baja Cali…
Salary: MX$35,000–50,000 a month
- Customer support
- Full-time
Early applicant Posted 18 hours ago. Radar emails jobs like this within hours of us finding them. The free weekly email can take up to a week.
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar emails you new jobs open to you within hours of us finding them, before most people see them.
Where you can work from
Open to Mexico
“Hermosillo, Sonora, Mexico”
From the location.
“Guadalajara, Jalisco, Mexico”
From the location.
“Ciudad de Mexico, Ciudad de México, Mexico”
From the location.
“Tijuana, Baja California, Mexico”
From the location.
“Monterrey, Nuevo León, Mexico”
From the location.
“Chihuahua, Chihuahua, Mexico”
From the location.
Languages
Language: Spanish
“Excellent communication in English and Spanish (written and verbal)”
Report a mistake
- Posted
- 18 hours ago
- First seen by us
- 12 November 2026
- Last checked
- 15 hours ago
Job description
From Unity Communications’s job post, as they wrote it.
About the Role
We’re hiring a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance industry. In this role, you'll be the primary contact for our customer base, helping shape the foundation of the company’s customer success strategy.
This is a great opportunity for professionals with a background in multifamily property management who are looking to transition into SaaS and customer success—bringing their industry knowledge into a more strategic, tech-focused environment.
Read the full description
Key Responsibilities
* Build and manage customer onboarding processes and documentation
* Support the design and implementation of the budget lifecycle management framework
* Shadow internal leaders to learn customer workflows and document best practices
* Create training materials tailored to property, regional, and asset managers
* Lead quarterly business reviews (QBRs) and identify upsell opportunities
* Track and report on KPIs such as churn, engagement, and time-to-value
* Collaborate with marketing on customer engagement content and events
* Provide day-to-day support to ensure customer satisfaction during budget cycles
Requirements
* 3–5+ years of experience in multifamily property management, preferably as a regional or operations manager
* Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)
* Knowledge of budgeting and financial planning in the real estate sector
* Previous experience in customer-facing or consultative roles
* Excellent communication in English and Spanish (written and verbal)
* Proficiency with documentation, project management, and productivity tools
* Adaptability and initiative to work in a fast-paced startup environment
Preferred Skills
* Familiarity with customer success metrics and frameworks
* Experience developing educational or training content
* Comfort working with KPIs and data analysis
* Understanding of value-based selling or strategic account management
What We Offer
* 100% remote work (must be based in Mexico)
* Competitive base salary
* Full legal benefits from day one
* Food Vouchers Card
* Paid training and onboarding
* Career path toward customer success, SaaS operations, or consulting
Schedule:
* Monday - Friday
Interested?
Apply on this Job Posting or send your Resume in English to [email removed]
Customer Success Account ManagerUnity Communications
Apply on Unity Communications (opens in a new tab)Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
