Research Manager
At Outset · San Francisco; NYC; San Francisco, California, United States
Salary: US$150,000–190,000 a year
- Customer support
- Full-time
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar emails you new jobs open to you within hours of us finding them, before most people see them.
Where you’ll work
Hybrid, based in New York City or San Francisco
“San Francisco”
From the location.
“NYC”
From the location.
“San Francisco, California, United States”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
Report a mistake
- Posted
- 4 September 2026
- First seen by us
- 3 November 2026
- Last checked
- 8 hours ago
Job description
From Outset’s job post, as they wrote it.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
Read the full description
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We are looking for a Research Manager to join the Customer Experience team at Outset! In this role, you will act as a trusted advisor to our customers, able to provide both product and research expertise. You’ll guide customers from research question to insight, helping them turn complex feedback into clear, actionable direction.
Responsibilities
* Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)
* Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform
* Turn qualitative and quantitative data into clear, actionable insights customers can actually use
* Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence
* Create research and product-focused content, documentation, and enablement materials
* Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact
* Move fast, experiment often, and push projects over the finish line with a strong sense of ownership
Qualifications
* 5+ years in research, insights, or strategy roles, with strong qualitative research experience
* Comfortable owning projects and client relationships independently in a fast-moving environment
* Strong at synthesizing messy data into sharp stories, decks, and dashboards
* Fluent in both numbers and narratives—and know when to use each
* Clear, confident communicator with execs and day-to-day users alike
* Curious, scrappy, and biased toward action—you figure things out and get them done
Research ManagerOutset
Apply on Outset (opens in a new tab)Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
