Uninsured Recovery Specialist

What you'll do

* Manage uninsured and contractual recovery files, including accidents and unreturned rental vehicles, from initial review through resolution.

* Review claim documents, rental agreements, vehicle return records, liability information, and loss amounts to establish a clear basis for recovery.

* Locate and contact responsible parties, explain outstanding obligations, and address questions or disputes professionally.

* Negotiate settlements and payment arrangements within your authority, considering individual circumstances and ability to pay.

* Monitor payment plans, follow up on missed payments, and determine appropriate next steps.

* Identify files requiring further investigation, management review, or referral to approved collection or legal partners.

* Maintain accurate records of communications, negotiations, payments, and decisions.

* Work closely with claims handlers, rental operations, and recovery teammates to confirm vehicle status, resolve missing information, and move files forward.

* Meet recovery, service, quality, and productivity goals while following company policies and applicable requirements.

* Share ideas that improve recovery processes and the experience of people interacting with our team.

What you'll bring

* Experience in insurance claims, recoveries, subrogation, collections, or a related customer-facing negotiation role.

* Strong communication skills and the ability to handle sensitive or difficult conversations calmly.

* A practical approach to negotiation, balancing recovery opportunities with realistic outcomes.

* Strong organization and follow-up skills, with experience managing multiple files and deadlines.

* Attention to detail and confidence reviewing documents, calculating balances, and recording decisions.

* Comfort working with claims systems, spreadsheets, and digital communication tools.

* Integrity, empathy, and good judgment when handling personal and financial information.

Nice to Have

* Experience with motor claims and uninsured motorist recoveries.

* Familiarity with liability assessment, recovery documentation, and payment plan management.

* Experience recognizing financial hardship and handling disputed claims.

What Success Looks Like

You build a well-managed portfolio, secure sustainable recovery outcomes, and keep clear, timely records. You communicate respectfully, exercise sound judgment, and know when to resolve a file independently or ask for support.