IT Engineer
At Emplyfy · Addlestone, Richmond upon Thames, United Kingdom; Ashford, Richmond upon Thames, United Kingdom; Barnes, Richmond upon T…
Salary: £30,000 – £40,000 a year
- DevOps and infrastructure
- Full-time
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Where you’ll work
Hybrid, based in London, Oxford, Boston or 1 more
“Addlestone, Richmond upon Thames, United Kingdom”
From the location.
“Ashford, Richmond upon Thames, United Kingdom”
From the location.
“Barnes, Richmond upon Thames, United Kingdom”
From the location.
“Chertsey, Richmond upon Thames, United Kingdom”
From the location.
“Chiswick, Richmond upon Thames, United Kingdom”
From the location.
“Colliers Wood, Richmond upon Thames, United Kingdom”
From the location.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 25 August 2026
- First seen by us
- 3 November 2026
- Last checked
- 14 hours ago
Job description
From Emplyfy’s job post, as they wrote it.
Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.
This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.
Read the full description
Key Responsibilities
* Act as the first point of contact for customers.
* Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.
* Manage incoming incidents and requests through the Service Desk Tool.
* Keep customers updated on their cases in accordance with Service Level Agreements.
* Escalate high-priority matters to Management when required.
* Review daily priorities and take the necessary action to achieve results.
* Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.
* Install, test, maintain and repair hardware and software.
* Document processes and record tickets for outstanding work.
* Manage high-priority incidents both on-site and off-site.
Benefits
* Salary: £30,000 - £40,000 per year depending on experience.
* 40 days paid holiday annually.
At least 5 years' experience in a similar role, with experience in:
* Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)
* Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
* Intune and RMM and Telephone platform experience
* Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
* Ability to proactively support and collaborate with service providers.
* Follow industry best practices processes.
* Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)
* Azure administration and implementations
* Good understanding and knowledge of Windows 10, Windows 11 and Mac
* Familiar with different client builds/imaging.
* Strong customer support, written and verbal communication, and be a team player.
* Ability to problem-solve independently.
IT EngineerEmplyfy
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