Cash Application Specialist

* Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines.
* Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly.
* Initiate SEPA and BACS Direct Debit collections in line with agreed processes.
* Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate.
* Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified.
* Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements.
* Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries.
* Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions.
* Identify root causes of recurring issues and support process improvement and automation initiatives.
* Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects.

Skills, Knowledge & Experience
* 3+ years’ experience in Cash Applications
* Good understanding of accounting principles, cash allocation, reconciliations, and financial controls.
* Strong numerical and problem-solving skills with excellent attention to detail.
* Ability to investigate discrepancies and take ownership through to resolution.
* Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines.
* Competent in Microsoft Excel and Outlook; experience with Navision or NetSuite is advantageous.
* Strong communication and stakeholder management skills.
* Proactive approach to process improvement and automation.
* Proficient in spoken and written English.