Customer Success Manager

Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves, and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal.

About the role

We're looking for a Forward Deployed Engineer / Customer Success Manager to join our 70-person team. It is an amazing opportunity to join a fast-growing startup at an early stage to help develop onboarding and customer success playbook as part of a team with less than 10 people. This position has a big upside for promotion in next 1-2 years.

Key Responsibilities

* Manage 10+ concurrent customer implementations.

* Develop custom AI agents for reading vendors documents and automation agents for repetitive tasks through prompt engineering and vibe coding

* Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.

* Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.

* Contribute to product roadmap by identifying product feature gaps and areas of improvement.

About You

* You’re excited about startups, software, and AI.

* You enjoy tinkering with software, hacking, and debugging software issues.

* You have great interpersonal and writing skills.

* You have empathy for customers and you are a good listener.

* You like to teach, coach, and consult.

What We Look For

* 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.

* Good understanding of general ledger principles in accounting

* Understanding of computer networking and security principles

* Strong understanding of project accounting workflows.

* Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics

* Ability to communicate customer requests and product issues to engineers

* Knowledge of 1 or more construction accounting systems is a big plus

Benefits

* Flexible time off

* 401k with match

* Equity awards

* Medical, dental, and vision insurance for you and your family

* Gym reimbursement

* Untracked PTO

* Monthly personal development fund

* Regular offsites at fun locations