Payments Processor (Operations)

Key Responsibilities

Operations & Processing

* Process transactions (e.g., payments, reconciliations, data updates) in line with procedures and deadlines.
* Review and validate information from internal and external parties to ensure accuracy and completeness.
* Monitor and manage work queues, inboxes, and intake channels to meet SLA commitments.
* Follow established procedures and controls to ensure consistent and reliable processing

Investigations, Quality & Improvement

* Investigate transaction issues, discrepancies, and exceptions, ensuring timely resolution.
* Resolve queries through internal systems or communication channels, escalating when necessary.
* Perform regular checks to ensure accuracy and identify any processing gaps.
* Identify opportunities to improve processes and reduce inefficiencies.
* Support implementation of process updates and improvements.

Collaboration & Communication

* Collaborate with internal teams to ensure smooth workflow and issue resolution.
* Liaise with stakeholders and partners to support transaction processing and investigations.
* Communicate clearly and professionally in written and verbal formats.
* Provide updates on progress, issues, and risks where required.

Learning & Development

* Build knowledge of operational processes, systems, and tools.
* Adapt to new processes, systems, and business requirements.
* Participate in training and development activities.

Key Skills & Competencies

* Operational & Technical: Process understanding, attention to detail, accuracy.
* Problem Solving: Analytical thinking and issue resolution.
* Communication: Clear written and verbal skills, teamwork.
* Personal Effectiveness: Organization, adaptability, ability to work in a fast-paced environment.

Qualifications & Experience

* Bachelor’s degree in business, Finance, Economics, or related field preferred.
* Experience in operations, processing, or shared services is an advantage.
* Knowledge of currency requirements, payment formatting and banking payment networks such as SWIFT, local clearing systems is considered a strong advantage.
* Bank account and customer account balance reconciliation experience is preferred.
* Knowledge of compliance operations or related fields with the experience in payments, screenings, sanctions, or AML preferred.
* Ability to learn quickly and work in a fast-paced, high-volume environment.
* Fluent spoken and written English.

Tools & Technical Skills

* Proficiency in MS Office (Excel, Word, Outlook).
* Familiarity with operational and case management systems is an advantage.
* Success Indicators
* Accurate and timely processing of tasks.
* Achievement of SLAs and quality standards.
* Effective resolution of issues and queries.
* Positive collaboration with stakeholders.
* Continuous improvement in performance and efficiency.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. With decades of expertise and innovative payment solutions, we help organizations move money smarter and more efficiently across the globe.

We’re proud to support a diverse range of customers—from small businesses to global institutions—and we’re equally committed to building a workplace that values inclusion, collaboration, and growth.

What We Offer

* Competitive salary and annual bonus opportunities
* Career development in a global organization
* Flexible working approach
* A supportive and inclusive team environment

Ready to Apply?

If you’re ready to build a rewarding career helping students succeed while delivering exceptional support, we’d love to hear from you.

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