Partner Implementation Enablement Specialist

Job Summary

This individual-contributor role works closely with the Partner Enablement Manager and cross-functional teams to improve partner adoption, implementation consistency, technical readiness, and customer delivery outcomes.

Key Responsibilities

Implementation Governance & Program Execution

* Plan, track, and coordinate partner-led implementations, technical readiness activities, and enablement milestones.
* Manage visibility across action items, risks, issues, dependencies, status updates, and escalation follow-through.
* Maintain standard program artifacts, including trackers, RAID logs, readiness checklists, and playbook compliance tools.
* Support reporting, steering committee preparation, readiness reviews, and governance discussions.Own the day-to-day partner oversight process, influencing successful delivery outcomes.

Partner Enablement & Readiness

* Support partner onboarding, product training, methodology workshops, certification, and technical enablement.
* Maintain playbooks, implementation guides, best practices, training content, and enablement artifacts across the partner portal and LMS.
* Serve as a day-to-day partner contact and gather feedback to improve program structure, training, governance, and resources.

Technical Enablement & Solution Quality

* Guide partners through Malbek CLM configuration, solution design, customer use cases, and implementation best practices.
* Review partner configurations for alignment with Malbek standards and customer requirements.
* Advise on workflow automation, approvals, data migration, integrations, AI-enabled capabilities, QA testing, and adoption-focused configuration.

Qualifications & Experience

* Education: Bachelor’s degree in Business, Information Systems, Legal Studies, Computer Science, or a related field, or equivalent experience.
* Experience: 4–5 years in SaaS implementation, project coordination, partner programs, customer success, technical enablement, product training, or delivery operations.
* Core skills: Experience with implementation plans, trackers, RAID logs, readiness checklists, status reporting, governance meetings, escalations, configuration reviews, and partner enablement activities.
* Technical aptitude: Ability to learn enterprise software configuration, translate requirements into practical guidance, and troubleshoot functional or technical delivery questions.
* Preferred exposure: CLM processes, workflow design, SaaS configuration, data migration, integrations, APIs, reporting, AI-enabled capabilities, partner portals, LMS platforms, CRM systems, or partner ecosystems.
* Communication and work style: Strong documentation, communication, presentation, training, facilitation, analytical, and problem-solving skills; able to work independently in a fast-paced, remote-first environment; ability to build strong relationships and trust; able to influence without direct authority.
* Work authorization and travel: Must be authorized to work full-time in the United States. Malbek does not provide visa sponsorship for this position. Ability to travel up to 15%, primarily domestic.