Senior Tech Specialist, Automation Solutions

Tech Specialist, Database & Middleware

Job requirements
Experience Range:
2 - 4 years of experience, including at least 2-3 years in operational database support across SQL Server, Azure SQL, PostgreSQL, and Oracle platforms
Key Responsibilities:
Monitor and manage database availability, CPU, memory, and disk utilization alerts to ensure optimal performance and uptime, documenting resolution actions and system status Administer user accounts by creating, modifying, disabling inactive accounts, resetting passwords, and managing permissions across multiple database platforms, ensuring compliance with security policies Log, categorize, and prioritize incident tickets, escalating unresolved issues and maintaining accurate worklogs while coordinating with L2 teams for timely resolution Execute approved scripts, run health checks, restart database services, and generate comprehensive support and audit reports to meet operational and regulatory requirements Verify backup completion, validate backup job logs, and escalate failed backups to maintain data integrity and business continuity, tracking backup success rates Review database logs, support failover notifications, and assist with migration and deployment activities to minimize downtime and ensure seamless transitions Monitor and analyze database growth trends, replication health, and failed maintenance jobs to proactively address system risks and optimize resource utilization Update and maintain technical knowledge articles and documentation to support operational excellence and facilitate knowledge sharing across the team