ServiceNow Senior Implementation Lead - FSM/CSM

Who We Are Looking For
- Strong grasp of ServiceNow platform architecture, applications, and modules
- Hands-on experience implementing Field Service Management (FSM), with Mobile Agent App customization
- 5–10 years in software development, including 3+ years of ServiceNow implementation in complex environments (CSM/FSM)
- 5+ years of overall technology experience spanning development, implementation, and maintenance of large-scale systems
- Solid grounding across the full Application Development lifecycle, ideally in Agile environments
- Excellent client-facing communication — verbal and written — with experience engaging stakeholders at multiple levels
- Able to work independently and manage multiple concurrent workstreams
- Strong problem-solving skills and sound judgment under ambiguity
- Genuine interest in mentoring junior team members
- ServiceNow certifications preferred (e.g., CSA, CIS-FSM, CIS-CSM)
- Exposure to ServiceNow Knowledge Management is a plus

What You Bring
- Work on ServiceNow-based implementation projects for global clients
- Design and implement complex FSM/CSM solutions tailored to customer requirements
- Configure and build custom applications and modules on the ServiceNow platform
- Customize the Mobile Agent App for field service use cases
- Partner closely with delivery peers to ensure projects land on time, on budget, and in scope
- Support cross-functional teams on integration requirements across other ServiceNow domains
- Mentor and enable junior technical staff through design guidance, code reviews, and best practices

What We Offer
Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust
Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation.
Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.
Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual.
Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better.
Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling.
Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.