Technical Account Manager

* Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.

* Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.

Role Overview:

The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities.

What You’ll Do:

As a Technical Account Manager (TAM), you will serve as the true quarterback for your customers, owning engagement from onboarding through value realization, renewal, and expansion. You will combine technical fluency with executive presence to ensure customers integrate Oscilar successfully, achieve rapid ROI, and grow their relationship with us.

This is a hands-on and cross-functional role, requiring close collaboration with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers.

Customer Engagement

* Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.

* Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.

* Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs).

* Partner with AEs and SEs on renewals, upsells, and cross-sells.

* Advocate internally for customer priorities and represent their voice in roadmap discussions.

* Develop and maintain detailed account success plans in partnership with the account team.

* Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams.

Technical

* Lead customer onboarding and implementation projects, ensuring fast time-to-value.

* Deliver product demos and walkthroughs.

* Build workflows, reports, and dashboards to support customer adoption.

* Handle non-complex technical tasks directly:

* API integrations

* SQL queries and debugging

* Python scripting

* Collaborate with Solutions Architects for complex technical implementations.

* Serve as a technical liaison between customers, Engineering, and Product teams.

What You’ll Bring:

* 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.

* Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews.

* Technical proficiency in:

* API integrations

* SQL

* Python

* Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure)

* Excellent communication skills in English — able to present confidently to both executives and technical stakeholders.

* Highly organized and metrics-driven: comfortable managing multiple accounts and priorities.

* Strong customer empathy, ownership, and ability to influence cross-functional teams.

Preferred Qualifications

* Experience in fraud management, risk decisioning, AML, or compliance domains.

* Familiarity with AI/ML SaaS products.

* Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts.

* Prior experience in a fast-paced, fast growing startup environment.

Benefits and Other Perks:

* Compensation: Competitive salary and equity packages, including a 401k plan.

* Health: 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents. (US)

* Balance: Unlimited PTO policy.

* Culture: Family-Friendly environment; Regular team events and offsites.

* Development: Unparalleled learning and professional development opportunities.

* Impact: Making the internet safer by protecting online transactions.