Crowdfund Specialist

Scope
As a Crowdfunding Specialist, you will manage the flow of healthcare expenses through the CrowdHealth platform—from reviewing submitted bills, evaluating eligibility, and finalizing expenses to coordinating the crowdfunding process and ensuring Member accounts are accurately maintained. Your responsibilities include:
Reviewing healthcare bills and adherence to Membership guidelines
Facilitating the crowdfunding process
Evaluate fair pricing for bills
Supporting a seamless Member experience around health events and expense handling

This is a full-time remote position reporting to the Crowdfund Manager.
Expected Outcome
CrowdHealth Members experience a transparent, trustworthy, and well-managed funding process for major medical events—resulting in:
High Member confidence in how their bills are funded
Successful crowdfunding of valid, fairly priced care
High levels of Member satisfaction and community engagement

Responsibilities
Health Event & Cost Administration
Assess bills for completeness, eligibility, and fair market pricing.
Coordinate with Care Advocates to resolve questions or gather additional information.
Submit bills for negotiation when pricing is excessive.
Respond to Member requests and questions quickly and professionally
Collaborate with team members to continuously improve the Member experience.

Crowdfunding Management
Submit eligible bills for crowdfunding
Troubleshoot and resolve crowdfunding issues
Handle failed payments, refunds, and cancellations.

Preferred Qualifications
Experience in public or private accounting, including reconciliations and financial operations
Healthcare experience, with a strong background in healthcare billing and administration
Passion for improving how people access and pay for healthcare in the U.S.

Skills & Competencies
Analytical mindset: Strong attention to detail and ability to assess legitimacy and fairness of submitted bills
Financial accuracy: Comfortable reconciling accounts, and recording entries precisely
Critical thinking: Able to evaluate complex healthcare scenarios and recommend solutions aligned with CrowdHealth policies
Process-driven: Strong organization, time management, and ability to manage multiple cases in various stages
Technical proficiency: Skilled in Excel and familiar with platforms like ZenDesk, Slack, and internal operations tools
Team orientation: Collaborative, communicative, and supportive of other team members' work in delivering an excellent Member experience
Empathy & trustworthiness: Committed to handling Member contributions with integrity and care

Why CrowdHealth:

* Full time salary of $60,000 + equity
* Help transform healthcare for thousands of members.
* Work on a meaningful problem with a mission-driven team.
* High ownership and visibility across the organization.
* Health support stipend aligned with our mission.
* Fully remote with normal business hours.
* 12 weeks of paid parental leave, unlimited PTO, and a 401(k)

Join Us
If you’re excited by the idea of joining a company that’s rewriting the rules of healthcare, focused on legit loving people, and helping people exit a broken system, we’d love to talk.
We are currently accepting applications from candidates in any state other than New York, California, New Jersey, and Rhode Island.