CSR Admin
At Virtual Staff 365 · Philippines
- Full-time
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Where you can work from
Open to the Philippines
“Philippines”
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- Posted
- 29 October 2026
- First seen by us
- 30 October 2026
- Last checked
- 13 hours ago
Job description
From Virtual Staff 365’s job post, as they wrote it.
Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions.
They are now seeking to hire a CSR Admin to provide frontline customer service and administrative support to the operations team. This role focuses heavily on lead management, customer confirmations, scheduling, and follow-ups to ensure seamless daily operations.
Read the full description
Job Responsibilities
Customer Contact and Lead Management
* Send confirmation SMS messages to customers
* Call office headquarters overnight leads
* Handle missed calls during high-volume periods
* Action outbound web leads via phone calls
* Manage pending and follow-up web leads
* Update and manage confirmation SMS replies
* Call customers who have not confirmed bookings for the following day
* Assist with replying to SMS messages from web leads
* Conduct customer happy calls to ensure satisfaction
Scheduling and Booking Support
* Manage calendar requests
* Assist with booking jobs in the Aroflo schedule
* Call customers in Aroflo to follow up on rescheduled jobs and attempt rebooking
* Assist with booking real estate requests
* Assist with booking Maintenance Agreement and Routine Care clients
Administrative and Reporting Tasks
* Download and prepare cancellation letters every Monday
* Email prepared cancellation letters to the Manager for printing and posting
* Maintain accurate customer and job records in Aroflo
* Support the customer service team with ad hoc administrative tasks as required
Requirements
* Proven experience in customer service, call handling, or administrative support roles
* Strong verbal and written English communication skills with a confident phone manner
* High attention to detail and excellent organisational skills
* Ability to manage high call volumes and competing priorities calmly in a fast-paced environment
* Customer-focused mindset with robust problem-solving capabilities
* Ability to work independently, follow set processes, and maintain reliable attendance
* Experience with basic to intermediate CRM, booking systems, or scheduling platforms
* Proficiency with intermediate SMS and email communication tools
Nice-to-Have Skills
* Previous experience in HVAC, trades, or service-based industries
* Prior experience specifically using Aroflo software
Benefits
* Permanent Work-From-Home Set-Up
* Dayshift (Australian Eastern Standard Time business hours)
* Full-Time Job
* HMO (STAFF only)
* Annual Leave
* Christmas Bonus equivalent to 1 month's wage (pro-rate)
CSR AdminVirtual Staff 365
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