Medical Records Clerk Personal Injury (Remote) | Philippines

Our client is an established plaintiff personal injury firm in Los Angeles that focuses on premises liability cases (slip-and-fall and trip-and-fall). Its cases are worked up in litigation for full value, so complete medical documentation matters on every file.

You will be the records specialist for a group of case managers. Your job is to request medical records and bills for their cases and follow up until every file is complete.

Responsibilities

* Request medical records, medical bills and related documents from hospitals, clinics, imaging centers and other providers.
* Follow up consistently on outstanding requests until the records arrive.
* Upload, label and organize documents in the firm's case management software.
* Keep a tracking log of pending requests and follow-ups so the case managers can see what is missing.
* Flag documentation gaps on each case to the assigned case manager.
* Send and track HIPAA authorizations and other records release forms.
* Process incoming faxes and electronic records and route them to the right file.
* Protect client confidentiality at all times.

Requirements

Must-Have:

* Experience at a US personal injury law firm requesting medical records and medical bills.
* Strong written and spoken English, for calls and emails with medical providers.
* Organized and persistent, able to handle a high volume of requests and follow-ups across many cases on your own.
* Comfortable with Microsoft Office or Google Workspace and a legal case management platform.
* Full-time availability during US Pacific business hours, with reliable internet and a dedicated workspace.

Nice-to-Have:

* Experience supporting several case managers at once.
* Premises liability case experience.
* Experience working through remote desktop access to a firm's systems.