Dental Front Desk - Receptionist and Insurance Verification
At Staffing for Doctors · Philippines
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Where you can work from
Open to the Philippines
“Philippines”
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- Posted
- 12 November 2026
- First seen by us
- 13 November 2026
- Last checked
- 15 hours ago
Job description
From Staffing for Doctors’s job post, as they wrote it.
Key Responsibilities
1. Phone Communication & Dental Appointment Scheduling
* Answer incoming patient phone calls promptly with a warm, clear, and professional telephone demeanor.
* Conduct outbound calls to schedule new patients, book hygiene recalls, confirm upcoming procedures, and fill open chair time.
* Send timely appointment reminders and routine post-visit follow-ups via phone, email, or SMS.
2. Dental Insurance Verification of Benefits (VOB)
Read the full description
* Verify patient dental insurance eligibility, active coverage, annual maximums, deductibles, waiting periods, and frequency limitations prior to scheduled visits.
* Accurately update insurance breakdowns within the dental practice management software so patients receive transparent out-of-pocket estimates.
3. Front-Line Dental Billing Support
* Answer general patient billing inquiries regarding statement balances, deductibles, annual maximums, and insurance coverage breakdowns.
* Review patient ledgers to explain basic treatment charges clearly, collect copays/balances over the phone, and escalate complex claim disputes to the billing team when needed.
Qualifications & Requirements
* Dental Experience: 1–2+ years of hands-on experience in a U.S. dental front desk, dental call center, or virtual dental assistant role.
* Core Dental Skills: Proven background with dental appointment scheduling, Dental Verification of Benefits (VOB), and explaining basic dental billing statements.
* Software Proficiency: Hands-on experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Curve Dental) and payer portals.
* Communication: Exceptional, clear spoken and written English with strong customer service and active listening skills.
* Technical Setup: Quiet home office environment, noise-canceling headset, reliable high-speed internet, and familiarity with cloud VOIP phone systems.
Dental Front Desk - Receptionist and Insurance VerificationStaffing for Doctors
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