Bilingual French Customer Service Representative (Dispatch)

Summary:

As the BPO dispatch agent, you are responsible for answering day-to-day scheduling and dispatching work crews or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.

Responsibilities

* Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
* Speaking with supervisors or customers to resolve problems and requests for services or equipment
* Preparing daily work such as schedules
* Preparing work orders for crew or receiving work orders from work crews
* Work with external clients to ensure continuity of support exceeds service level standards. Resolve customer escalations
* Comprehensive knowledge of call center metrics and drivers
* Subject matter expert on call center processes, procedures, and systems
* Being in charge of communications within company assigned territories
* Provide proactive solutions to contribute to the smooth running of the call center
* Facilitate and participate in team meetings
* Promote an environment of continued improvement and best practices
* Additional tasks and/or projects assigned by management

Qualifications

* Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook or Google equivalents
* Experience with the Salesforce is highly preferred
* Excellent oral and written communication skills
* Strong organizational and interpersonal skills
* Schedule flexibility
* Effective time management and driven to meet deadlines
* Analytical and problem-solving skills
* Ability to function in a fast-paced and agile environment
* Dependability regarding completion of assignments and attendance
* Set the example for best practices