People Operations Manager

This role requires someone who can balance strategic people management with day-to-day HR operations. You’ll work closely with executive leadership and hotel managers to build a high-performing team, strengthen workplace culture, and ensure consistent people operations across all locations.

Key Responsibilities

Talent Acquisition & Recruitment

* Build and maintain multi-channel recruitment pipelines for hourly hospitality staff and leadership positions.
* Develop and communicate a compelling Employer Value Proposition to attract qualified candidates.
* Coordinate practical skills assessments to evaluate candidates and reduce hiring mistakes.
* Manage recruitment activities across multiple hotel locations and workforce levels.

Onboarding & Knowledge Management

* Design and manage centralized digital pre-boarding and onboarding workflows.
* Build and maintain SOP libraries and standardized onboarding documentation.
* Ensure new hires have the information, tools, and resources needed before their first day.
* Maintain consistent onboarding standards and brand expectations across all hotel locations.

Performance Management & Employee Development

* Manage the company's structured performance and accountability framework.
* Establish clear performance expectations and career development pathways.
* Coach hotel managers on providing feedback, documenting performance concerns, and managing corrective conversations.
* Guide managers through compliant employee separation processes.

Payroll & HR Compliance

* Own end-to-end payroll processing across multiple locations.
* Review timecards, overtime, and labor costs to identify discrepancies and improve efficiency.
* Ensure payroll records are accurate and processed on schedule.
* Manage employee benefits and support compliance with applicable employment regulations across jurisdictions.
* Maintain accurate HR documentation and records.

Employee Engagement & Retention

* Build a positive, accountable, and service-focused workplace culture.
* Develop employee recognition and engagement initiatives.
* Support career development and internal growth opportunities.
* Identify retention challenges and implement strategies to reduce employee turnover.

Executive Partnership & Workforce Planning

* Partner with executive leadership on people strategy and workforce planning.
* Provide updates and insights on recruitment, retention, labor costs, and employee performance.
* Support cross-functional initiatives that help scale hotel operations.
* Identify opportunities to improve HR processes and overall team performance.

Required Experience & Skills

* 3+ years of hands-on experience in People Operations, HR Generalist, or Talent Acquisition roles.
* Experience supporting multi-site operations in hospitality, retail, customer service, or similarly fast-paced environments.
* Strong understanding of hospitality staffing requirements, frontline operations, and employment compliance.
* Demonstrated experience managing end-to-end payroll.
* Familiarity with HRIS and payroll platforms such as Paylocity.
* Experience using Notion and Google Workspace, with the ability to quickly learn new tools.
* Strong written and verbal communication skills in both English and Spanish.
* Ability to communicate effectively with executive leadership and frontline employees.
* Strong knowledge of performance management, employee relations, onboarding, and HR documentation.
* Ability to work consistently during U.S. Central Time operational hours.
* Reliable remote setup, including:
* A quiet, private, dedicated workspace.
* High-speed internet of at least 50 Mbps upload and download.
* A documented backup plan for power and internet connectivity.

Typical Day

* Review payroll alerts, timecard discrepancies, and compliance issues requiring attention.
* Monitor recruitment pipelines and coordinate candidate assessments.
* Prepare offer letters and support hiring decisions.
* Meet with hotel managers to discuss employee performance and workforce needs.
* Coach managers on feedback, corrective conversations, and documentation.
* Update onboarding checklists, SOPs, and internal HR resources in Notion.
* Coordinate with executive leadership on workforce priorities and people strategy.
* Address urgent employee matters while maintaining progress on long-term HR initiatives.

Interview Process

1. AI Screening
2. Client Interview
3. Offer Stage

#LI-AG1