Trading Support Analyst
At Crypto.com · London
- Customer support
- Full-time
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Where you’ll work
Hybrid, based in London
“London”
From the location.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 5 October 2026
- First seen by us
- 4 November 2026
- Last checked
- 19 hours ago
Job description
From Crypto.com’s job post, as they wrote it.
Responsibilities:
Monitor live trading systems, strategies, orders, positions, P&L, and risk. Act as the first line of support for trading, execution, exchange connectivity, and production issues. Investigate and resolve order, position, P&L, reconciliation, and trading-system exceptions. Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues. Support strategy deployments, system releases, testing, and production changes. Monitor exchange and market events, outages, connectivity issues, and other operational risks. Analyze trading and operational metrics to identify issues and improve processes. Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations. Maintain operational procedures and controls for production trading. Participate in local trading coverage and rotating weekend coverage.
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Requirements:
3+ years of experience in electronic trading, trade support, trading operations, production support, or a related role. Strong understanding of electronic trading, order lifecycle, positions, P&L, and risk. Ability to troubleshoot issues calmly and effectively in a fast-moving production environment. Strong Python or scripting skills; SQL experience is preferred. Experience working with large trading or market datasets. Strong analytical, communication, and problem-solving skills. Bachelor's degree in Computer Science, Engineering, Mathematics, Finance, or another quantitative discipline, or equivalent relevant experience.
Preferred:
Experience supporting systematic, algorithmic, or market-making trading. Experience with prediction markets, equities, crypto, futures, options, or other derivatives. Experience with exchange APIs, FIX, order-book data, or real-time trading systems.
Trading Support AnalystCrypto.com
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