Clinical Success Manager, EMEA

Why this role matters
We are looking for a highly motivated individual who has a passion for treatment planning and enjoys an engaging work day. The Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively reach out to clinics to check in and hear feedback. The Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient workflow and an increase in clinical safety.
This role is ideal for someone looking to take their treatment planning skills to the next level and expand their clinical skill set. As the Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to teach and improve efficiency in Radiation Oncology clinics throughout the EMEA region.

Responsibilities include:
Demo, install, and train clinics on Radformation’s suite of automation tools

Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team

Work with the EMEA sales team to demonstrate software to prospective customers and provide training to newly installed clinics

Proactively check in with current customers to hear feedback and share new features

Host webinars to answer clinics’ questions and highlight features

Develop training materials to distribute to clinics

Collaborate with clinics on research projects and recruit reference sites with the EMEA sales team

Attend congresses and on-site meetings to demonstrate the software and meet with clinicians

Up to 15% travel

Required Experience
Minimum 2 years experience of clinical treatment planning

Strong critical thinking skills

Exceptional presentation skills

Positive attitude and a passion for excellence in patient care

Fluent in English, both written and spoken

Fluent in Italian and/or German, both written and spoken

Preferred Experience
5 years experience of clinical treatment planning

Teaching experience in treatment planning

Customer success experience

Fluent in French or Spanish

Abilities
Passionate about helping other clinics and creating an impact in their workflow

Enthusiastic about learning new technologies and sharing them with the healthcare community

Thrives with a busy schedule and constant learning environment

Excels at multi-tasking and managing multiple projects simultaneously

Enjoys listening to clinics’ needs and developing relationships with clinical leaders

Master of treatment planning and radiation oncology clinical workflow

Ability to maintain a positive attitude in a fast-paced and ever-changing work environment

Strong organizational skills and ability to work independently

Excellent communication skills, both written and oral

Compassionate and welcoming of ideas and feedback

Compensation for this role is localized. The figures above are good-faith base salary reference ranges for Italy, Germany, Portugal, Spain, and Belgium shown in Euros and are not a single global range converted across locations.
Actual base salary is determined by the country the role is based in and local market data for that country, the candidate's relevant experience and demonstrated skills, the level at which the role is filled, and internal equity with comparable employees.

Benefits & Perks — What Makes Us RAD
We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer.
For US teammates (via TriNet):
Health & Wellness
Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
Health coverage starting on day one
Short-term and long-term disability and supplementary life insurance
Financial & Professional Growth
401(k) with employer match vested immediately
Annual reimbursement for professional memberships
Conference attendance and continued learning opportunities
Work-Life Balance & Perks
Self-managed PTO and 10 paid holidays
Monthly internet stipend
Company-issued laptop and one-time home office setup stipend
Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that matters
For global teammates (via Deel):At Radformation, we want every team member to feel supported, no matter where they live. For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial security, and work-life balance.
Our Commitment to Diversity
Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.
Agency & Candidate Safety Notice
Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [email removed].
AI & Hiring Integrity
At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.