Dental Virtual Assistant (Remote) | LATAM

Your immediate priorities will include verifying insurance, scheduling six-month recall appointments, following up with patients, and completing postoperative care calls. As you build trust and demonstrate strong performance, you’ll have the opportunity to take on marketing lead follow-up and potentially grow into treatment coordination or broader dental administrative responsibilities.

Responsibilities

* Own a consistent outbound calling workflow for patient recalls, appointment confirmations, postoperative follow-ups, and other priority outreach.
* Verify dental insurance eligibility and coverage before appointments by contacting insurance providers and patients as needed.
* Follow up with patients to collect missing or incomplete insurance information and keep records accurate and up to date.
* Re-engage patients who are due or overdue for six-month checkups and cleanings and help convert outreach into scheduled appointments.
* Confirm upcoming appointments and coordinate accurate scheduling across both dental office locations.
* Complete postoperative care calls, document patient feedback, and escalate clinical concerns to the appropriate dental team.
* Maintain clear, accurate call notes, insurance verification results, appointment updates, and follow-up records in the practice’s systems.
* Track outbound call activity, talk time, completed follow-ups, and other performance expectations consistently.
* Coordinate closely with office managers and administrative staff to keep patient communication organized across both practices.
* After training, follow up with prospective patients generated through Meta/Facebook campaigns, answer general questions, and help convert interested leads into attended appointments

Requirements

Must-Have:

* Fluent spoken English and Spanish with the ability to communicate clearly, professionally, and empathetically with patients.
* Experience in a dental, medical, patient coordination, reception, virtual assistant, or healthcare administrative environment.
* Confidence performing high-volume outbound calling throughout the workday.
* Experience scheduling patient appointments and maintaining accurate follow-up records.
* Strong attention to detail when documenting patient conversations, insurance information, and scheduling updates.
* Ability to handle confidential patient information appropriately and follow HIPAA requirements.
* Hands-on experience with dental insurance verification, eligibility checks, and benefit confirmation.
* Experience with outbound lead follow-up, appointment setting, or supporting a U.S.-based dental or medical practice remotely.

Nice to Have:

* Familiarity with dental practice management software.
* Experience using RingCentral or another web-based VoIP phone system..