Remote Call Center Agent

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.

Job Duties

· Answer incoming calls and respond to customer’s emails

· Maintain a friendly and professional tone on all calls and interactions with customers

· Management and resolve customer complaints

· Input customer donations in the computer system

· Identify and escalate issues to supervisors

· Provide client service information to customers

· Research required information using available resources

· Research, identify, and resolve customer complaints/issues using applicable software

· Route calls to appropriate resources

· Document all call information according to standard operating procedures

· Recognize, document, and alert the management team of trends in customer calls

· Follow up customer calls where necessary

Skills and Requirements:

* Bilingual Strongly Preferred
* Excellent interpersonal skills and the ability to organize simultaneous tasks
* Must be able to type a minimum of 30 WPM
* Proven ability to work as a member of a team
* Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
* Windows 10 or newer
* 16GB of RAM on your PC
* Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
* Private work at home environment free from interruption and distraction
* USB Headset

Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.