Implementation Specialist
At WorkWave · Melbourne, VIC
- Customer support
- Full-time
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Where you can work from
Open to Australia
“Melbourne, VIC”
From the location.
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- Posted
- 20 hours ago
- First seen by us
- 13 November 2026
- Last checked
- 12 hours ago
Job description
From WorkWave’s job post, as they wrote it.
WHAT YOU'LL DO:
Technical Consultancy & Implementation: Deliver high-quality technical consultancy and implementation services in line with the contract and Statement of Work (SOW), ensuring a consistently positive customer experience.
Data Migration & Integration Validation: Manage data preparation, mapping, and migration activities while executing UAT and test scenarios to confirm solutions and integrations perform accurately prior to go-live.
Read the full description
Implementation & Configuration Support: Partner with senior implementation leads to execute project tasks, software configuration, and system validation across active client deployments.
Project Governance & Risk Tracking: Track implementation progress alongside project leads, complete stage-gate task lists within agreed SLAs, and proactively highlight risks or issues that could impact delivery timelines.
Customer Enablement & Adoption: Communicate clearly with clients regarding project requirements, delivering hands-on training and guiding them through business process improvements and technology adoption.
Cross-Functional Collaboration: Partner closely with Sales and Customer Success colleagues to ensure seamless project handovers, smooth onboarding, and timely escalation of commercial expansion opportunities.
Product Mastery & Standards: Maintain strong working knowledge of WorkWave products, delivery methodologies, and company policies, representing WorkWave professionally at all times.
WHAT YOU'LL BRING:
Implementation Experience: 2+ years of experience conducting software implementations within a SaaS environment, with a strong grasp of data migration, mapping, and UAT workflows.
Client Training & Enablement: Proven ability to train clients on new software platforms and updated operational processes.
Domain & System Familiarity: Experience with Finance, Enterprise Resource Planning (ERP), and/or Payroll systems is advantageous, as is familiarity with the Cleaning, Facilities Management, or Security industries.
Stakeholder & Priority Management: Demonstrated ability to manage stakeholder expectations and conflicting priorities while maintaining perspective, accuracy, and composure.
Situational & Commercial Awareness: Strong judgment to escalate delivery risks appropriately to management and spot additional commercial opportunities during client engagements.
Communication & Professionalism: Exceptional written and verbal communication skills with a commitment to high standards of professional conduct and teamwork.
Education: A Bachelor’s degree in IT or a business-related field is desirable (no specific licences or certifications required).
Implementation SpecialistWorkWave
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