Implementation Engineer

* Working to become an expert on Cleo Integration Suite solution functionality and implementation procedures
* Demonstrating excellent customer service so that each and every customer receives supreme value from Cleo solutions
* Ensuring the customer’s solution is configured and technically deployed to specification, accurately, and on time
* Working effectively with team members and other departments to complete projects successfully
* Process overview- walking clients through their current architecture and what their new architecture would look like

AI Fluency Competencies

Uses AI to accelerate project delivery — drafting implementation plans, summarizing customer requirements, and generating documentation faster. Can point to specific examples where AI improved turnaround time or output quality on a customer engagement.

* Use AI coding assistants to generate, debug, and review code snippets
* Prompt AI tools effectively to resolve errors, understand APIs, and navigate documentation independently
* Draft technical documents and test cases with AI assistance, always validating output before use
* Be familiar with using AI tools across the software lifecycle

Prerequisites

* Basic understanding of EDI, integration concepts, and data formats
* Familiarity with FTP/SFTP, AS2, HTTP/S, or similar communication protocols
* Strong analytical skills with attention to detail and willingness to learn
* Bachelor's in Computer Science, Information Technology, or a related field with 1–3 years of experience.
* Exposure to ERP systems (SAP, NetSuite, or equivalent) is an advantage

Nice to Have

* Exposure to Cleo Integration Cloud (CIC) or other B2B integration platforms
* Knowledge of supply chain, logistics, manufacturing, or retail domains
* Basic programming or scripting skills (Java or Python)
* Interest in AI and automation technologies

A few things we offer

* Compensation Range: $80,000 to $100,000 annual salary
* Great Healthcare + Dental + Vision
* Flexible PTO
* Culture of support, encouraging Life-Work balance
* 401k match
* FSA and HSA options
* Employee Assistance Program
* Paid Parental Leave
* Remote work environment
* Accelerated title and salary growth potential
* A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at [email removed].

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.