Client Experience Specialist

* Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

* Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

This is a hybrid role working out of our Honolulu office.

We’re looking for a motivated, customer-focused Client Experience Specialist to join our Hawaiʻi team. This role will provide hands-on, local support to restaurant and hospitality clients throughout onboarding, implementation, and ongoing use of SpotOn technology.

Hawaiʻi has a significant Chinese-speaking business community, and this position will play an important role in helping us provide a better experience for clients who prefer to communicate in Chinese. The ideal candidate is personable, organized, comfortable with technology, and excited to work directly with local businesses.

Responsibilities

* Provide local client support in both Chinese and English

* Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs

* Support new clients throughout onboarding, setup, implementation, and go-live
Help translate or clarify product, operational, and support information for Chinese-speaking clients

* Coordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly

* Conduct follow-ups with clients to ensure they are comfortable and successful with their SpotOn products

* Assist with basic POS hardware and software troubleshooting

* Escalate technical or operational issues to the appropriate internal teams when needed

* Maintain accurate notes and communication regarding client requests and outstanding items

* Provide an exceptional, relationship-focused customer experience

Qualifications

* Fluent in Chinese and English

* Strong communication and interpersonal skills

* Customer-service mindset and willingness to help

* Comfortable learning new technology and troubleshooting basic technical issues

* Highly organized, responsive, and dependable

* Ability to work both independently and collaboratively

* Comfortable working directly with restaurant owners, managers, and staff

* Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required

What's in it for you

Compensation:

* Our base pay range for this role is $20.00 - $26.00 per hour

Benefits:
At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:

* Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.

* HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account

* Company-Paid Life Insurance & Disability

* 401(k) Retirement Savings & Annual Employer Match

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email removed].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.