Call Centre Agent - Healthcare

We're looking for someone with previous call centre or customer service experience who is confident communicating over the phone, comfortable working in a fast-paced environment and genuinely enjoys helping people.

Requirements

Key Responsibilities

* Answer inbound calls professionally and efficiently.
* Schedule, reschedule and confirm client appointments.
* Assist clients with general enquiries and provide friendly, professional support.
* Accurately capture, update and maintain client information.
* Coordinate schedules and communicate appointment changes.
* Maintain accurate records using internal systems.
* Ensure all client interactions are handled with professionalism and attention to detail.
* Work collaboratively with the wider team to deliver a seamless client experience.

Requirements

* Previous call centre experience is essential.
* Customer service experience in a fast-paced environment.
* Excellent English communication skills and a clear, neutral accent.
* Strong data-capturing and computer skills.
* Excellent attention to detail and accuracy.
* Professional telephone etiquette and a confident phone manner.
* Ability to multitask and remain calm under pressure.
* Comfortable working rotational shifts, including weekends.
* Ability to work independently in a remote environment.
* Available to start immediately.

Working Hours & Schedule

* Full-time position.
* Rotational shifts scheduled between 9:00 AM and 9:00 PM EST.
* Flexibility to work different shifts depending on business requirements.
* Weekend shifts will form part of the rotation.

Contract & Benefits

* 3-month seasonal contract.
* 12 days' holiday allowance.
* Salary paid in South African Rand (ZAR).

Please note: This role requires flexibility, as shifts and weekend schedules will rotate based on operational needs.