Bilingual Administrative Assistant & Patient Engagement Coordinator

* Collect insurance details, process patient intake/registration, and verify eligibility and benefits (VOB).
* Enter and update demographic and clinical administrative data in Tebra.
* Support cash-pay workflows and document tracking in Avexcia.
* Upload medical records and track missing documentation.
* Provide administrative support to the billing team during the insurance rollout.

2. Patient Engagement & Outbound Calls (Secondary Priority)

* Make outbound calls to existing and prospective patients to convert inquiries into bookings.
* Follow up on incomplete registrations and unconfirmed appointments.
* Maintain detailed records of all patient interactions in the PM system.
* Direct and escalate clinical questions to medical providers appropriately.

3. Reception & Scheduling (Third Priority)

* Answer inbound phone calls using Ooma.
* Manage, schedule, and reschedule appointments in Mindbody/Legacy.
* Answer general patient inquiries and route messages to appropriate team members.

Requirements

Experience: Strong medical administrative or virtual medical assistant experience at a U.S.-based practice.

Insurance Knowledge: Familiarity with insurance verification, eligibility checks, patient registration, and practice management (PM)/EHR systems.

Software Familiarity: Experience using Tebra and Mindbody (or comparable systems like Kareo, eClinicalWorks, etc.).

Communication: Excellent spoken and written English with a professional, warm phone demeanor for outbound calls.

Skills: Strong data entry skills, high attention to detail, and ability to work independently.

Compliance: Working knowledge of HIPAA rules and standard U.S. patient privacy guidelines.

Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm, CST.