Customer Support Representative (Spanish)
At David Kennedy Recruitment · Lisbon, Portugal; Porto, Portugal; Braga, Portugal
- Customer support
- Full-time
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Where you can work from
Open to Portugal
“Lisbon, Portugal”
From the job board field.
“Porto, Portugal”
From the job board field.
“Braga, Portugal”
From the job board field.
“Location: remote, Portugal”
From the job description.
“Must reside in or be willing to relocate to mainland Portugal.”
From the job description.
Languages
Language: Spanish
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- Posted
- 29 October 2026
- First seen by us
- 30 October 2026
- Last checked
- 17 hours ago
Job description
From David Kennedy Recruitment’s job post, as they wrote it.
David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience.
Read the full description
Position: Customer Support Representative
Location: remote, Portugal
Work model: remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Provide professional and empathetic customer support across available communication channels
* Assist customers with account management, billing enquiries, and technical issues
* Troubleshoot common platform and streaming-related problems and provide effective solutions
* Deliver accurate information regarding products, services, and platform features
* Identify customer needs and resolve enquiries efficiently and professionally
* Maintain high levels of customer satisfaction while meeting quality and performance standards
* Demonstrate patience, empathy, and a customer-focused approach in every interaction
* Collaborate with internal teams to ensure consistent service delivery.
REQUIREMENTS:
* Fluency in Castilian Spanish and a minimum B1 level of English
* Excellent communication and interpersonal skills
* Strong customer service orientation and problem-solving abilities
* Comfortable using computers, digital platforms, and online services
* Ability to troubleshoot basic technical issues and explain solutions clearly
* Strong attention to detail, adaptability, and willingness to learn
* Ability to work independently in a remote environment
* Flexibility to work rotational shifts, including weekends
* Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage
* Must reside in or be willing to relocate to mainland Portugal.
OFFER:
* Competitive salary package
* Christmas and holiday allowances
* Meal allowance
* Health insurance from day one of employment
* Six-week training programme
* Company-provided accommodation option for eligible candidates
* International working environment and professional development opportunities
* Guidance and tools to reach career potential
* And much more!
Customer Support Representative (Spanish)David Kennedy Recruitment
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