Lead Incident Response
At Eye Security · The Hague - hybrid; Berlin - hybrid; The Hague, Netherlands
- Operations
- Full-time
- Lead
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar emails you new jobs open to you within hours of us finding them, before most people see them.
Where you’ll work
Hybrid, based in Berlin or The Hague
“The Hague - hybrid”
From the location.
“Berlin - hybrid”
From the location.
“The Hague, The Hague, Netherlands”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
Languages
Language: Dutch
“Fluent English; Dutch (C2) required for client-facing work”
Report a mistake
- Posted
- 29 September 2026
- First seen by us
- 3 November 2026
- Last checked
- 3 hours ago
Job description
From Eye Security’s job post, as they wrote it.
About this role
We are looking for an Incident Response Lead to join our Security Operations department.
You will lead the people who own our most serious cases end to end — coordinating ransomware and business email compromise investigations, doing the forensic work, and being the person on the phone when a client needs a straight answer under real pressure.
Your first responsibility is people, not just process. You’re a first-line manager distinct from a senior individual contributor, with direct accountability for the performance and development of your team — while carrying enough hands-on DFIR credibility to run the most complex case yourself, or take over one mid-flight, when the situation demands it.
Read the full description
What you will do
* Lead, coach, and develop the Incident Response team: regular one-to-ones, feedback, and performance/development conversations aligned with Eye’s career framework
* Lead by doing: manage the caseload and the people, but personally take point on the most complex or highest-profile incidents when needed
* Own end-to-end incident response service quality: case intake and coordination, technical execution, client communication, and closure/reporting
* Own delivery KPIs (time-to-containment, case-report quality and timeliness, client satisfaction on incident cases) and step in to unblock the team or personally lead a case when targets are at risk
* Manage on-call and case-lead rostering and workload across the team, prioritising by severity and client exposure
* Act as the senior escalation point and, when needed, incident commander for major incidents — large ransomware, multi-entity BEC, or cases with legal/regulatory exposure
* Own quality assurance for incident reporting: set the reporting standard and run structured peer review of case reports before they reach the client
* Own and scale automation across the function’s casework (evidence collection, timeline building, reporting), partnering with engineering where it makes sense
* Drive continuous improvement of IR playbooks, tooling, and process as case volume grows; keep runbooks and SOPs accurate and actually used
* Represent Incident Response in cross-functional discussions with SOC, Prevention, Product, Customer Success, and Legal where relevant
What you will need
* Technical: 6+ years of hands-on incident response / digital forensics experience with deep, current knowledge of DFIR methodology, EDR platforms, cloud security, and attacker TTPs; able to personally run a complex case, not just sign off on one
* Leadership: composure and sound judgement under real pressure, often with incomplete information, during live incidents; strong incident-report writing and a sharp eye for reviewing others’ reports; clear, calm, authoritative communication with clients and internal stakeholders during a crisis
* People management: proven experience leading or supervising a technical team through high-pressure, time-critical work, with a genuine interest in coaching people and helping them grow; first-line management experience or a strong informal leadership track record
* Fluent English; Dutch (C2) required for client-facing work
Nice-to-have
* Background in a CERT, CSIRT, MDR, or DFIR-focused environment
* Experience handling cases with legal or regulatory exposure
* Scripting/automation experience applied to investigation workflows
* Familiarity with compliance frameworks relevant to SMEs (NIS2, ISO 27001, GDPR)
About Eye Security
Eye Security provides cybersecurity with embedded cyber insurance solutions for organisations across Europe. Headquartered in the Netherlands, we combine 24/7 detection and response with hands-on incident response to keep SMEs protected, and we’re growing internationally. When a client’s worst day happens, this is the team that shows up.
Lead Incident ResponseEye Security
Apply on Eye Security (opens in a new tab)Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
