Senior CloudOps Engineer

About the role

As our first US-based Senior CloudOps Engineer, you’ll own the path from merged code to production during US hours. You’ll improve deployment automation, strengthen security and compliance, and make infrastructure easier to operate as we grow.

You’ll work closely with our CloudOps engineer in India as part of a shared follow-the-sun coverage model. This is a hands-on senior individual contributor role with ownership from day one.

What you’ll do

* Own CI/CD for Cloud Run services and Cloud Functions, replacing manual deploys with automated, gated release pipelines.

* Manage production releases, hotfixes, and new environment setup during US hours.

* Build reusable Terraform modules for GCP and AWS infrastructure, services, and customer environments.

* Manage cloud infrastructure including Cloud SQL, Memorystore, Pub/Sub, API Gateway, Cloud Armor, Artifact Registry, Secret Manager, BigQuery, networking, DNS, TLS, and load balancing.

* Strengthen IAM, secrets management, access reviews, audit logging, log retention, and PHI-safe logging.

* Prepare infrastructure evidence for HIPAA, SOC 2 Type II, state security assessments, and customer reviews.

* Define SLOs, monitoring, and alerting for real-time voice and messaging services.

* Lead incident response, write runbooks, and run blameless postmortems.

* Manage Cloud SQL backups and disaster recovery, including restore testing.

* Improve cloud cost visibility and reduce spend through rightsizing and other optimizations.

What you’ll bring

* 7+ years in DevOps, SRE, platform engineering, or cloud infrastructure roles, including 3+ years operating production workloads on Google Cloud.

* Hands-on experience with Cloud Run or GKE, Cloud SQL, IAM, VPC networking, and Pub/Sub.

* Production-scale Terraform experience, including module design, state management, and drift control.

* Experience building CI/CD for containerized microservices using GitHub Actions, Cloud Build, or similar tools.

* Experience in a regulated environment such as HIPAA, SOC 2, HITRUST, FedRAMP, or StateRAMP—and personally producing audit evidence.

* Strong scripting skills in Python, Go, or Bash.

* Production incident response and on-call experience.

* Working knowledge of AWS IAM, S3, and KMS.

* Clear written communication and the ability to explain technical risks and tradeoffs to non-technical stakeholders.

Nice to have

* Infrastructure experience with real-time voice or telephony systems such as Twilio, WebRTC, or SIP.

* Experience supporting AI or ML workloads, including Vertex AI or third-party LLM APIs under a BAA.

* MongoDB Atlas or Auth0 administration experience.

* Google Cloud Professional Cloud DevOps Engineer or Professional Cloud Security Engineer certification.

* Experience as an early infrastructure hire at a startup.

Benefits and role details

* Base salary: $165,000–$195,000, depending on experience

* Equity

* Health, dental, and vision benefits

* Paid time off

* Remote role; candidates must live and work in the United States

* Core hours overlap with US Eastern business hours

* Shared follow-the-sun on-call rotation with our India-based CloudOps engineer

* Reports to the Chief Product Officer